Journal Articles

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https://hdl.handle.net/20.500.14170/1816

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  • Publication
    A comparative analysis of technical efficiency, technological change and total factor productivity in selected ASEAN+3 countries
    (Inderscience Enterprises Ltd., 2023-07)
    Noorazeela Zainol Abidin
    ;
    Ishak Yussof
    ;
    Zulkefly Abdul Karim
    ;
    Mohd Shahidan Shaari
    Total factor productivity (TFP) growth in ASEAN+3 countries exhibits varied trends. This is due to the fact that each country has different skills and different levels of technological advancement. This study aims to analyse the trends in technical efficiency (TEC), technological change (TC) and TFP growth using the Malmquist productivity index method. The analysis is based on data ranging from 1981 to 2014 in selected ASEAN+3 countries. The results show that during the periods 1981–1985, 1986–1990, 1991–1995, 1996–2000 and 2001–2005, the contribution of TEC to TFP growth was higher than that of TC. However, during the periods 2006–2010 and 2011–2014, the contribution of TC to TFP growth was higher than that of TEC. Therefore, it is imperative for the countries to improve the quality of inputs such as labour. Hence, skilled workers are indispensable to produce higher productivity.
  • Publication
    A netnographic approach to investigating problematic teenagers' language use on social media
    (Gate Association for Teaching and Education (GATE), 2023)
    Aliff Nawi
    ;
    Zalmizy Hussin
    ;
    Masturah Sabri
    Social media has become an essential platform for teenagers these days. Social media grew in popularity as a means of communication, entertainment, information, and even education, beginning with simple social activities. Today, social media is also a factor in the development of adolescent behaviour. As a result, the purpose of this research is to explore into the language use by teenagers in social media. Over the course of three months, a netnographic approach was employed to study the language use of nine teenagers. All of the participants' postings, whether text, images, or videos, were evaluated. Instagram stories posted, shared, and reposted on the participant's account are also recorded in Nvivo for thematic analysis and coding. The outcomes of the survey highlighted five important themes of the teens' language use and behaviour: entertainment, popularity, morality and ethics, relationships, and new contacts. This study is concluded with some implications and a detailed discussion of adolescent social media language use and behaviour. The outcome of this study is hoped to help to identify problems faced by problematic students, where early prevention or solution can be proposed. Several other recommendations were also proposed at the end of this paper.
  • Publication
    A recent study on Islamic religious education teachers’ competencies in the digital age: a systematic literature review
    (Intelektual Pustaka Media Utama, 2025-05)
    Muhamad Arif
    ;
    Mohd Kasturi Nor Abd Aziz
    ;
    Muhammad Anas Ma'arif
    Diverse research findings pertaining to the proficiency of Islamic religious education teachers may serve as a starting point, if not a benchmark, for the development of such instructors' proficiency, particularly with regard to the proficiencies that are imperative for educators in the digital age. Consequently, this study aims to investigate the competencies of Islamic religious education teachers that have been mentioned most frequently in research over the past decade, as well as strategies for developing those competencies and technological (digital) competencies. To achieve this aim, this study employed a systematic literature review method by utilizing publication data spanning a decade (2013–2023) to investigate a particular theme. The preferred reporting items for systematic reviews and meta-analyses (PRISMA) was utilized to evaluate the findings. This research shows findings regarding teachers' obligations to develop technological (digital) competencies, in addition to the four teacher competencies (pedagogical, professional, personal, and social). The aforementioned conditions are predicated on the necessity for collaborative, creative, and creative learning, which makes it highly sought after by students. In contrast, forthcoming investigations should strive to gather empirical data regarding approaches to cultivating digital proficiency among Islamic religious education instructors, given the prevailing inclination towards learner-centered learning in the twenty-first century as opposed to teacher-centered learning.
  • Publication
    A simultaneous equation model of FDI in tourism, tourism growth and poverty: development of model specification
    (IJSTR Publications, 2020-04-01)
    Intan Maizura Abd Rashid
    ;
    Irza Hanie Abu Samah
    ;
    Mohammad Harith Amlus
    Foreign direct investment (FDI) inflows are used to address the economic problems, such as poverty and tourism growth. This paper has identified, after visualizing theoretical standpoints and empirical researches, that there is the linkage between FDI inflows and poverty-GDP nexus focusing on tourism sector. Contrasting with previous studies, this study not only observed the degree of the association between FDI in tourism sector (FDIT) and poverty (POV) but also investigated the relationship between FDIT and tourism growth (TG). While the amount of literature on FDIT, TG and POV using panel data and for singular countries has increased in the last few years, no research has identified the relationships among FDIT, TG and POV together using a growth framework and a simultaneous equation model. The end discussions show that FDIT has bidirectional causal relationships with TG and POV. Therefore, reviewing this chapter it gets confirmed that the research gap prevails in this particular area, that is, neither do a research conducted for evaluation of FDI inflows in tourism impact on poverty and GDP. Thus, in the light of suggestion of theories and empirical literature, this chapter paves the ground of building up a conceptual framework that is to describe the directions in recognizing how FDI inflows in tourism can reduce poverty and stimulate the economic growth and tourism growth.
      4  27
  • Publication
    A study on performance characteristic: The effect of different parameter of renewable energy application
    ( 2018)
    Nadia Tajudin
    ;
    M. H. Amlus
    ;
    Amlus Ibrahim
    ;
    Ahmad Zaidi Abdullah
    ;
    Ummi Naiemah Saraih
    Malaysia government still identify the best system in giving people solution on renewable energy. This study will focus on the performance of PV module. The characteristic of PV module still can be argued especially in absorbing the direct effect of sun light energy. The previous authors were not having a specific solution on the problem of the PV module implication after received the direct effect of sun light. This study will suggesting on the innovation of the process and system of PV module and restructuring the characteristic and provides information. The tools of quality PDCA and (OEE) will be used to identify the best solution using the different type of cooling system. From this information, the stake holder can decrease the cost of using this type of technology.
      2  28
  • Publication
    A systematic literature review on logistics information needs for sharing in Malaysian disaster management
    (MDPI, 2023)
    Najuwa Mohd Nasir
    ;
    Haliza Mohd Zahari
    ;
    Rozita Husain
    This exploratory study uses systematic reviews of published journal papers from 2018 to 2022 to identify research trends and present a comprehensive overview of disaster management research within the context of humanitarian logistics. This review is guided by the PRISMA Statement (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) review method. A systematic review of Scopus and the Web of Science turned up 23 related studies. Further review of these articles revealed nine main themes and produced a total of 42 sub-themes. Findings reveal that little attention has been devoted to the study of the information needs of humanitarian logistics during disaster response. The majority of previous research focused on disaster management before, during, and after disasters without comprehensively exploring the information required by humanitarian logistics providers for effective logistics support for disaster victims. The trends show that the information based on logistics needs presented is not significant. This study contributes to understanding past, present, and future research agendas and provides insight into current research status in information based on logistics needs in disaster management. Recommendations are highlighted related to using qualitative data analysis software, such as NVivo or Atlas.ti, as an analysis tool and practicing complementary searching techniques, such as citation tracking, reference searching, snowballing, and contacting experts.
      15  3
  • Publication
    An environmental assessment of the impacts of corruption, foreign investment inflow and trade liberalization in the rapidly emerging Malaysian Economy
    (Springer Nature, 2023)
    Bright Akwasi Gyamfi
    ;
    Stephen Taiwo Onifade
    ;
    Abdul Rahim Ridzuan
    ;
    Mohd Shahidan Shaari
    ;
    Pabitra Kumar Jena
    In the wake of various catastrophic consequences of climate change, Malaysia, a rapidly developing economy, is also inevitably experiencing environmental degradation that merits prompt and serious attention from policymakers and its government. Hence, this study simultaneously highlights the short and long-run dynamic connections between carbon emission in Malaysia and the trio of corruption levels, foreign investment inflow, and trade liberalization. The study also controls for a combination of other factors including energy use, GDP, and urbanization. A robust empirical analysis was conducted on time series observations for the country based on the recent Dynamic ARDL simulation. It was observed that Malaysia's per capita pollution levels significantly reduces based on the corruption perception levels during the sampling period while the economic expansion’s effect on emission levels is positive. Additionally, urbanization, trade levels and energy use all aggravate the emission levels. On the other hand, although FDI poses an insignificant environmental damage in the short run, its environmental sustainability enhancement roles were supported by its long-run negative impacts on carbon emission. Lastly, the EKC was established and as such, essential policy directions were provided for stakeholders in the rapidly emerging Malaysian economy.
  • Publication
    Analysing the behavioural, psychological, and demographic determinants of financial decision making of household investors
    (Elsevier, 2023)
    Parul Kumar
    ;
    Md. Aminul Islam
    ;
    Rekha Pillai
    ;
    Taimur Sharif
    Adding to the behavioural science domain, the principal idea behind the study is to investigate the impact of an array of behavioural, psychological, and demographic factors on financial decision making. The study utilizes a structured questionnaire to collect the opinions of 634 investors using a blend of random and snowball sampling techniques. The partial least squares structural equation modelling has been used to test hypotheses. PLS Predict has been applied to estimate the out-of-sample predictive power of the proposed model. Finally, the multi-group analysis has been applied to assess the differences across gender. Our findings attest the relevance of digital financial literacy, financial capability, financial autonomy, and impulsivity on financial decision making. Additionally, financial capability partially mediates the nexus between digital financial literacy and financial decision making. Also, Impulsivity negatively moderates the relationship between financial capability and financial decision making. The overall results of this comprehensive and unique study portray the influence that various psychological, behavioural, and demographic factors have on financial decision making, favouring the design of a feasible and lucrative financial portfolio to ensure financial well-being of households in the long run.
      9  1
  • Publication
    Assessment of functional and dysfunctional on implant stability measurement for quality of life
    ( 2017)
    Norshahrizan Nordin
    ;
    Mohd. Mustafa Al Bakri Abdullah
    ;
    Fauziah Che Mat
    ;
    Muhammad Safizal Abdullah
    ;
    Razli Che Razak
    ;
    Abdul Hamid Adom
    This study was conducted to investigate the effect of an implant wearer comprising among orthopedic patients as well as the use of implant dentistry in Northern Malaysia. A total of 100 questionnaires were distributed and 70 questionnaires can be used to record, analyze, and test hypotheses. Data for all variables were collected through a questionnaire administered alone and analyzed by using SmartPLS V3. A total of four (4) hypotheses have been formulated and the results show that the hypothesis is supported. The results show that: (1) limit the functionality and quality of life was significantly (0.904) in connection with the implant wearer, (2) physical pain was significantly (0.845) relating to the quality of life, (3) physical discomfort was significantly (0.792) in connection with quality of life, and also (4) social discomfort is significant as well (0.809). This finding suggests that there are positive effects on the implant wearer who through life routine. The results of the study may also serve as a basis for reliable decisions related to quality of life and for the implementation of awareness campaigns that increase how the need for humanity in the field of quality involvement.
      18  4
  • Publication
    Attitudes toward Plasmodium knowlesi Malaria prevention behaviours among at-risk communities and health district officers’ efforts and challenges in promoting these behaviours: an elicitation study in Peninsular Malaysia
    (UKM Press, 2023)
    Arina Anis Azlan
    ;
    Hazwani Damanhuri
    ;
    Mohammad Rezal Hamzah
    ;
    Hafizah Pasi
    ;
    Emma Mohamad
    This study explores at-risk communities’ attitudes toward Plasmodium knowlesi (P. knowlesi) malaria prevention behaviours using the Integrated Behavioural Model (IBM) as a guiding framework. This study also presents efforts and challenges faced by district health officers in Peninsular Malaysia in their role as the health authority for mitigating the disease. Seventeen informants were selected from at-risk areas in three states with high cases of P. knowlesi in 2019 (Johor, Pahang, Kelantan) to be interviewed. Semistructured interview questions were developed guided by the IBM framework. Three district health officers who were involved in malaria prevention efforts in the selected states were also interviewed. Qualitative data analysis using Atlas.ti 8 software was used to facilitate thematic coding. Five prevention behaviours were found to be prevalent among the informants and are hypothesised to be suited for behavioural improvement intervention among at-risk communities. The prevention behaviours identified are: consuming prophylaxis, wearing long sleeves, using bed nets, mosquito coils and insect repellent. Current efforts by health district officers for P. knowlesi malaria prevention include erecting warning signs, community education programmes, and empowering community influencers. Challenges faced by the health district officers include difficulty accessing remote locations, limited facilities, and military-specific issues. This study suggests that future prevention efforts focused on behavioural improvement among atrisk communities in Malaysia should concentrate on the five prevention efforts most prevalent among these communities.
  • Publication
    Coal consumption as a moderator in the link between industrial output and life expectancy in ASEAN nations
    (Springer, 2025-04)
    Mohd Shahidan Shaari
    ;
    Nor Ermawati Hussain
    ;
    Rossazana Ab Rahim
    ;
    Abdul Rahim Ridzuan
    ;
    Faiz Masnan
    This study examines the relationship between industrial output and life expectancy in ASEAN countries from 2000 to 2021, emphasizing coal consumption as a moderating factor. Using the Panel ARDL method, the findings reveal that industrial output positively impacts life expectancy, highlighting the economic benefits of industrialization, such as improved healthcare access and job creation. Model 1's industrial output coefficient is 0.1542, while Model 2's is 0.2352, both models giving a p-value of 0.0000. However, this positive effect is significantly offset by coal consumption, which detracts from life expectancy due to environmental degradation and health hazards such as respiratory and cardiovascular diseases. This coefficient is 0.0722 (p-value: 0.0000) in Model 2 and 0.8457 (p-value: 0.0000) in Model 1. The study further shows that the interaction between industrial output and coal consumption exacerbates these adverse effects, underlining the critical need for sustainable industrial practices. Practical implications include the necessity for targeted green policies, such as phasing out coal subsidies, adopting renewable energy technologies, and implementing carbon taxation, to mitigate the detrimental health impacts of coal consumption while maintaining industrial growth. Identifying critical thresholds, such as coal consumption exceeding 50% of the energy mix or industrial output growth surpassing 5–10% annually without corresponding energy efficiency improvements, provides actionable insights for policymakers. These findings highlight the importance of balancing industrial development with sustainable health and environmental outcomes through informed policy interventions.
      1  1
  • Publication
    Construct validity for measuring entrepreneurial readiness among Malaysian Higher Education students: A stochastic measurement model approach
    ( 2018)
    Muhammad Shahar Jusoh
    ;
    M.S. Hj Din
    ;
    T. Hazliza
    Instrument construct is one of the most important issues in conducting research. Without proper consideration in tackling the issue, it is difficult for the instrument to be considered as valid and reliable. If construct validity is accurate, then it will provide a clearer and more precise descriptive analysis on the concepts being investigated. The most important criteria that need to be considered in answering the construct validity are reliability and validity. In traditional measurement model, the understanding of reliability and validity is totally different from the one offered by Rasch model. Regardless of the difference, an internal consistency is still widely being used as the primary method to measure the item sampling. Using this model, local dependence and item fit are most considered in getting valid, reliable, and consistent, hence its significance. Finally the study applies goodness of measure purposely to answer issues related to validity and reliability tests. Principal components analysis was carried out to test the construct of questionnaires used in the study.
      20  4
  • Publication
    Determinants of foreign direct investment in ASEAN+3 countries: the role of environmental degradation
    (MDPI, 2023)
    Mohd Shahidan Shaari
    ;
    Muhamad Huzaifah Asbullah
    ;
    Noorazeela Zainol Abidin
    ;
    Zulkefly Abdul Karim
    ;
    Benjamin Nangle
    Foreign direct investment (FDI) can boost economic growth and provide job opportunities. FDI inflows in ASEAN+3 countries have dropped markedly, which may affect economic development in the region. Many previous studies have investigated a multitude of factors that can influence FDI, such as market size, inflation, trade openness, corruption, and inflation. Previous studies did not, however, consider environmental degradation as a potential factor. Besides corruption and inflation, imposing stringent environmental regulations, such as carbon pricing and taxes to reduce environmental degradation, might deter foreign investors from the country. This is due to heightened costs for foreign investors, which may cause FDI inflows to drop. To shed some light on the reality of this situation, this study examines whether environmental degradation can significantly affect foreign direct investment in the region. This study includes environmental degradation as a potential factor and employs the panel ARDL approach to analyse data from 1995 to 2019. Results show that environmental degradation, infrastructure, and corruption can affect the inflow of FDI in the long run. In the short run, inflation can affect FDI. The findings of this study can be utilized by policymakers in formulating the right policies to attract more investors. An increase in infrastructure facilities should be considered to attract more foreign investment. It is also vital for governments to reduce corruption and inflation to attract more FDI inflows. Environmental incentives should also be introduced to ensure that attempts to reduce environmental degradation do not affect FDI inflows.
      1  8
  • Publication
    Determinants of social media advertising avoidance among UniMAP students
    (RMP Publications, 2020)
    Seow Mei Shan
    ;
    Ahmad Zulhusny Rozali
    ;
    Julinawati Suanda
    Social media has become an important medium to marketers for the expansion of advertising. However, consumers are continuously increasing to avoid social media advertising. Consequently, the potential factors of social media advertising avoidance have appeared as a significant focus of research to offer insights that may come out with the effective ways to reduce social media advertising avoidance. Therefore, the aim of this research is to study about the determinants of social media advertising avoidance in the context of university students. This research analyzed the demographic information, descriptive results, strength of each independent variables towards the dependent variable. Generally, this research is a quantitative study. Pilot test is conducted for 30 respondents and all the variables obtain Cronbach’s alpha more than 0.7 which is acceptable. Simple random sampling technique is applied in this study for data collection as well. 370 sets of questionnaires are distributed to the UniMAP students to collect data. Statistical Package for the Social Sciences (SPSS) version 20 is used to evaluate data of this research. Under the Multiple Linear Regression Analysis, this study finds out that the independent variables of goal impediment, privacy concern and negative experience are related to advertising avoidance positively whereas perceived personalization is related to advertising avoidance negatively. Therefore, this research suggests to the marketers to personalize the social media advertising so that the consumers will less likely to avoid the advertisement. This research suggests the future researchers to get more sample size in order to obtain a better and precise results.
      3  37
  • Publication
    Determinants of teacher motivation and performance: Individual characteristics, job, and organizational climate
    (Institut Pesantren KH Abdul Chalim, 2025-03-14)
    Ismail Nasar
    ;
    Sarwan
    ;
    Mohd Kasturi Nor Abd Aziz
    ;
    Wifqi Rahmi
    ;
    Partono
    This study aims to (1) describe individual characteristics, job characteristics, organizational climate, work motivation, and teacher performance, (2) analyze the influence of individual characteristics, job characteristics, and organizational climate on work motivation, (3) test their influence on teacher performance, (4) examine the influence of work motivation on teacher performance, and (5) explore the mediating role of work motivation in the relationship between individual characteristics, job characteristics, organizational climate, and teacher performance. This explanatory study involved teachers from SMA Maarif NU in Pasuruan in 20 districts, with a population of 485 teachers. The proportional random sampling method was used to select 110 teachers. Data were collected using a structured instrument distributed to respondents. The results showed that: (1) individual characteristics are shaped by interests, attitudes, and needs; job characteristics by skill diversity, task identity, task clarity, autonomy, and feedback; organizational climate by responsibility, identity, warmth, support, and conflict; work motivation by achievement, recognition, work rewards, and personal development; and teacher performance by professional, personal, and social competence. (2) Individual characteristics, job characteristics, and organizational climate have a positive effect on work motivation. (3) These variables also have a positive impact on teacher performance. (4) Work motivation significantly improves teacher performance. (5) Work motivation mediates the influence of individual characteristics, job characteristics, and organizational climate on teacher performance. This study concludes that work motivation plays an important role as an intervention, with the total influence of these variables on performance exceeding the direct influence
  • Publication
    Determining the optimal mix of institutional geopolitical power and ASEAN corporate governance on the firm value of Malaysia’s Multinational Corporations (MNCs)
    ( 2018)
    Wan Sallha Yusoff
    ;
    Handayani Wuri
    ;
    Mohd Sazli Saad
    ;
    Md. Salleh Mohd. Fairuz
    The purpose of this paper is to examine the relationship between institutional geopolitics, ASEAN corporate governance quality and the firm value of Malaysia’s multinational corporation (MNC). We used the data of MNCs in Malaysia that were active from 2009 to 2013 as an evidence of MNCs from emerging market economies. Descriptive analysis, factor analysis and panel data analysis have been utilized to test the equation model. We also propose optimization analysis by using differential evolution method to capture the optimal mix of institutional geopolitics and ASEAN_CG on the firm value of MNC. Results reveal that the geopolitics of G7(Canada, France, German, Italy, Japan, Europe, and the United States), BRICS (Brazil, Russia, India, China, and South Africa), and ASEAN (Brunei Darussalam, Cambodia, Indonesia, Lao PDR, Myanmar, Philippines, Singapore, Thailand, Vietnam, and Malaysia) are highly correlated with the firm value of Malaysia’s MNC. The power of institutional geopolitics, namely, military, material, and social power, influences firm value negatively and ASEAN_CG moderate the negative influence of institutional geopolitics on the firm value of MNC. Thus, it is importance for corporate management to understand the geopolitical changes of host countries’ and increase the compliance of ASEAN_CG in formulating their market value and segmentation strategies.
      2  17
  • Publication
    Development of the Financial Composite Index for MENA Region: a two-staged principal components analysis
    (SAGE Publications Inc., 2025)
    Mohammad Helmi Hidthir
    ;
    Ahsan Aslam Khan
    ;
    Mohd Zukime Mat Junoh
    ;
    Mohd Faizal Yusof
    ;
    Zaki Ahmad
    The present study aims to compute the level of financial inclusiveness in MENA region countries, considering the three fundamental dimensions that impact financial inclusion: depth, accessibility, and usage of financial services. Moreover, this article incorporates digital payments-related indicators, credit and debit cards, total borrowers, savers, and other indicators to create a more comprehensive financial inclusion index. A two-step PCA methodology with endogenous weighting is employed to develop the financial inclusion index. The data was collected from the IMF and the World Bank from 2010 to 2021. The resulting composite financial inclusion index (FI Index) can be compared across other countries in the MENA region over time, providing a valuable tool for policymakers and evaluators. The two-stage PCA approach implemented in this study addresses the issue of random weight selection and results in a more comprehensive evaluation of the degree of financial inclusion. In summary, this research enhances our understanding of financial inclusion in MENA region countries and offers a methodology to gauge and monitor progress.
  • Publication
    Digital technology and intentions to adopt digital e-health practices among health-care professionals
    ( 2024)
    Nadia A. Abdelmegeed Abdelwahed
    ;
    Mohammed A. Al Doghan
    ;
    Ummi Naiemah Saraih
    ;
    Bahadur Ali Soomro
    Purpose In the present era, digital technology can be used responsibly to provide developed and developing countries with high-quality health-care services to nations. This study aims to explore Saudi Arabia’s intentions to adopt digital health-care practices. Design/methodology/approach To be consistent with previous studies, this study used a quantitative methodology to collect the data from health-care professionals working in Saudi Arabia’s public and private health institutes. Consequently, this study’s findings are based on 306 valid samples. Findings On the one hand, the path analysis reveals that health-care professionals believe in perceptions relating to the use of e-health and technology (PEHT) and experiences regarding internet use (ERIU) and that these have positive and significant effects on attitudes toward the use of e-health and technology (ATEHT) and intentions to use e-health services (ITUES). On the other hand, barriers to using e-health (BUEH) negatively impact ATEHT and ITUES. Finally, ATEHT also has a positive and significant effect on ITUES. Practical implications This study’s findings will help Saudi Arabia’s policymakers and the country’s health ministry to develop policies to provide e-services that health-care professionals can use to improve the quality of the country’s health care, patients’ human rights and social care. Furthermore, this study’s findings are helpful in developing attitudes and intentions toward either e-health or digital health to provide better health facilities to serve Saudi Arabia’s citizens. Originality/value This study empirically confirms among Saudi Arabia’s health-care professionals the PEHT, ERIU and BUEH toward ATEHT and ITUES.
  • Publication
    Does ERP implementation mediate the relationship between knowledge management and the perceived organizational performance of the healthcare sector? Evidence from a developing country
    (Taylor & Francis, 2023)
    Mohammad Rezaul Karim
    ;
    Norshahrizan Nordin
    ;
    Mohd Faizal Yusof
    ;
    Mohammad Bin Amin
    ;
    Md. Aminul Islam
    ;
    Md. Sharif Hassan
    The objective of this paper is to examine the relationships among knowledge management (KM), enterprise resource planning implementation (ERPI) and perceived organizational performance (POP). Besides, ERP implementation is employed as a mediator in this study to determine the impact of KM on POP. A total of 395 responses were received from healthcare sector staff working as Physicians, nurses, medical technicians, and information system-related officers in the 224 Healthcare organizations of Bangladesh. PLS-SEM was used to analyze the data using SMARTPLS 3.2.9 and SPSS applications. The results revealed that KM factors such as knowledge creation (KI), knowledge sharing behavior (KSB), knowledge implementation (KI), and ERP implementation positively affect the POP. In addition, ERPI mediates the relationship between KM factors (KC, KSB, KI) and POP. The study has contributed by investigating the mediating effect of ERPI between KM and POP, which will help academicians and researchers further investigate the effect on other developing countries’ healthcare sectors. Moreover, the study results will help to explore insights on knowledge and technology opportunities for healthcare sector stakeholders and policymakers.