Norshahrizan Nordin
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Norshahrizan Nordin
Official Name
Norshahrizan, Nordin
Alternative Name
Noordin, Norshahrizan
Nordin, N.
Main Affiliation
Scopus Author ID
57147124600
Researcher ID
J-3467-2014

Research Output

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  • Publication
    Understanding variation of social accounting and accountability: A comparative case within social enterprise
    ( 2023-04-24)
    Ibrahim S.
    ;
    Nur Syuhadah Kamaruddin
    ;
    Norshahrizan Nordin
    ;
    Samah I.H.B.A.
    ;
    Rashid I.M.A.
    Social enterprises are a burgeoning sector which can make a contribution to the country's socio economic well-being. Numerous social organisations actively promote social values in society and address social accounting issues. Despite having a substantial impact on society, their path to measure and expand their implications is highly problematic and setbacks. This study explores how the implementation of accounting value and implementation of social accounting, particularly in reporting practices within the social enterprise. Within qualitative case study comparatively, we investigated through interviews and triangulated with documentation issues related to expectations and integration of social accounting. Three social enterprises were chosen as a case organisation and analysed using thematic analysis. The findings of our study suggested that the social enterprise tends to implement social accounting in practice. Interestingly accounting value includes reliability, comparability and transparency were less implemented in their daily activities. Also, they lacked accounting experience and practitioner within their sector. The main contribution of this study is to suggest an improvement of the governance role of social accounting as the growth of the sectors become prominent.
  • Publication
    Assessment of functional and dysfunctional on implant stability measurement for quality of life
    ( 2017-02-01)
    Norshahrizan Nordin
    ;
    Mohd. Mustafa Al Bakri Abdullah
    ;
    Fauziah Che Mat
    ;
    Muhammad Abdullah.
    ;
    Razli Che Razak
    ;
    Abdul Hamid Adom
    This study was conducted to investigate the effect of an implant wearer comprising among orthopedic patients as well as the use of implant dentistry in Northern Malaysia. A total of 100 questionnaires were distributed and 70 questionnaires can be used to record, analyze and test hypotheses. Data for all variables were collected through a questionnaire administered alone and analyzed by using SmartPLS V3. A total of four (4) hypotheses have been formulated and the results show that the hypothesis is supported. The results show that: (1) limit the functionality and quality of life was significantly (0.904) in connection with the implant wearer, (2) physical pain was significantly (0.845) relating to the quality of life, (3) physical discomfort was significantly (0.792) in connection with quality of life, and also (4) social discomfort is significant as well (0.809). This finding suggests that there are positive effects on the implant wearer who through life routine. The results of the study may also serve as a basis for reliable decisions related to quality of life and for the implementation of awareness campaign that increase how the need for humanity in the field of quality involvement.
  • Publication
    Evaluating user acceptance of staff information system using the technology acceptance model: a case study at a higher education learning institution in Malaysia
    (AIP Publishing, 2020)
    N. Haslinda Ngah
    ;
    I. Inani A. Halim
    ;
    W. Roslina W. Othman
    ;
    S. Fahmy
    ;
    Julinawati Suanda
    ;
    Norshahrizan Nordin
    The purpose of this paper is to evaluate user acceptance of a Staff Information System at TATI University College (TATIUC), a Higher Learning Institution in Malaysia, using the Technology Acceptance Model (TAM). The evaluation will be based on the two main variables; perceive usefulness and perceive ease of use. This research adopts the criteria of perceive usefulness and perceive ease of use in collecting data from the respondents. Results indicate there are positive correlations between perceived usefulness, perceived ease-of-use and attitude towards the Staff Information System.
  • Publication
    Assessment of functional and dysfunctional on implant stability measurement for quality of life
    ( 2017)
    Norshahrizan Nordin
    ;
    Razli Che Razak
    ;
    Mohd. Mustafa Al Bakri Abdullah
    ;
    Muhammad Safizal Abdullah
    ;
    Fauziah Che Mat
    ;
    Abdul Hamid Adom
    This study was conducted to investigate the effect of an implant wearer comprising among orthopedic patients as well as the use of implant dentistry in Northern Malaysia. A total of 100 questionnaires were distributed and 70 questionnaires can be used to record, analyze and test hypotheses. Data for all variables were collected through a questionnaire administered alone and analyzed by using SmartPLS V3. A total of four (4) hypotheses have been formulated and the results show that the hypothesis is supported. The results show that: (1) limit the functionality and quality of life was significantly (0.904) in connection with the implant wearer, (2) physical pain was significantly (0.845) relating to the quality of life, (3) physical discomfort was significantly (0.792) in connection with quality of life, and also (4) social discomfort is significant as well (0.809). This finding suggests that there are positive effects on the implant wearer who through life routine. The results of the study may also serve as a basis for reliable decisions related to quality of life and for the implementation of awareness campaign that increase how the need for humanity in the field of quality involvement.
      12  1
  • Publication
    Assessment of functional and dysfunctional on implant stability measurement for quality of life
    ( 2017)
    Norshahrizan Nordin
    ;
    Mohd. Mustafa Al Bakri Abdullah
    ;
    Fauziah Che Mat
    ;
    Muhammad Safizal Abdullah
    ;
    Razli Che Razak
    ;
    Abdul Hamid Adom
    This study was conducted to investigate the effect of an implant wearer comprising among orthopedic patients as well as the use of implant dentistry in Northern Malaysia. A total of 100 questionnaires were distributed and 70 questionnaires can be used to record, analyze, and test hypotheses. Data for all variables were collected through a questionnaire administered alone and analyzed by using SmartPLS V3. A total of four (4) hypotheses have been formulated and the results show that the hypothesis is supported. The results show that: (1) limit the functionality and quality of life was significantly (0.904) in connection with the implant wearer, (2) physical pain was significantly (0.845) relating to the quality of life, (3) physical discomfort was significantly (0.792) in connection with quality of life, and also (4) social discomfort is significant as well (0.809). This finding suggests that there are positive effects on the implant wearer who through life routine. The results of the study may also serve as a basis for reliable decisions related to quality of life and for the implementation of awareness campaigns that increase how the need for humanity in the field of quality involvement.
      10  1
  • Publication
    A conceptual kano and quality function deployment (Qfd) framework for healthcare service
    ( 2011-02)
    Norshahrizan Nordin
    ;
    Razli Che Razak
    Healthcare organization is struggling to provide customer driven quality service. The key success of healthcare service is the ability to develop a comprehensive healthcare service and deliver the best service direct to customer as required. Coherently, the measure of customer feedback should definitely show good perception of service fulfillment and satisfaction. As part of quality improvement process, an outstanding healthcare organization should practice an effective complaint management system (CMS) as the main voice of customer (VOC) source, which directly mirror the quality of healthcare service. The CMS will act as an essential decision support tool by providing seamless handling of complaints, introduces systematic improvement process, thus enabling hospitals to turn weakness into opportunities. However, Malaysian top public healthcare organizations are implicitly not really put much efforts to have a kind of proper CMS to treat complaints as critical and need immediate resolution. In other words, the VOC might not be heard in right way and account as the customer demand, expect and desire. This scenario may be the evident and reason why the present states of public Malaysian healthcare service providers are still unable to fully incorporate the customer requirement or complaint in to their strategic agendas, which account all the customer needs and expectations. This paper presents the current scenario of local public health care service with special focus to their implementation of CMS or similar system, in conjunction with healthcare constraints and VOC. Based on recent healthcare literature, an inclusive comparison is made and discussed to justify the gap of improvement in healthcare service. From findings, it is identified that complaint management practice is lacking of systematic procedure to prioritize complaints by customers. To be competitive, an alternative customer prioritizing approach mainly incorporates the Quality Function Deployment (QFD) and Kana's Model is proposed conceptually. The new mechanism concept is hope to effectively address a complaint which not only satisfies the customer but also an opportunity to create positive experience with customers, building a healthier foundation, stronger brand value and avoiding legal penalties. It also provides fair balance information for decision making while facing constraints such as operational, legal, human resource and market pressures.
      2  10
  • Publication
    Towards sustainable healthcare in Malaysia: unveiling essential determinants
    ( 2024)
    Wan Zulia Zafini Wan Zulkifli
    ;
    Norshahrizan Nordin
    ;
    Ehab Aktham Kassab
    The need for a sustainable healthcare system in Malaysia has become more pressing due to the growing demand for healthcare services and changing societal requirements. This urgency is driven by the goals set under Sustainable Development Goal 3 (SDG3), to be achieved by 2030. Malaysia faces significant challenges in its healthcare sector, closely linked to this global issue. The sustainability of healthcare services is intricately tied to the relationship of social support, cultural factors, and economic changes. Therefore, constructing resilient healthcare systems capable of withstanding unforeseen challenges, such as pandemics, necessitates a comprehensive approach that takes into account these multifaceted factors. This paper aims to introduce a conceptual framework centered around social support, cultural factors, and economic changes in the context of healthcare sustainability in Malaysia. This framework emphasizes the importance of robust social support systems, cultural competence, and economic adaptability in ensuring healthcare service sustainability. This study sheds light on the pivotal determinants of healthcare service sustainability, aligning with the objectives of SDG3. It highlights the urgent need for policy reforms, cross-sector collaboration, and economic alignment to effectively address these multifaceted challenges and ensure the achievement of healthy lives and well-being for all.
      15  2
  • Publication
    SURVIVE AND THRIVE: DRIVING FACTORS FOR SMES PERFORMANCE IN MALAYSIA
    ( 2023-01-01)
    Kassab E.A.
    ;
    Norshahrizan Nordin
    ;
    Mohammad Harith Amlus
    ;
    R Badlishah Ahmad
    Purpose: The purpose of this paper is to empirically test the relationships between entrepreneurial orientation (EO), total quality management (TQM), and small and medium-sized enterprises (SMEs) performance. It specifically examines whether innovation practices (IPs) mediate the EO, TQM, and SME performance relationships. Design/methodology/approach: A self-administered questionnaire was utilised to collect data from owners/managers of SMEs in Malaysia. The validity and reliability of the instrument were evaluated. Structural equation model utilised to analyse the relationships using PLS 3.3.9. Findings: Statistical outcomes displaying a significant direct effect of EO and IPs on SMEs’ performance, while TQM displayed an insignificant effect on SMEs’ performance. For mediation effect analysis, the indirect effect of EO and TQM on SMEs’ performance through IPs was significant. Research limitations/implications: A sample of manufacturing SMEs was investigated using a quantitative cross-sectional research design. Future research could use qualitative techniques or a longitudinal research design for further information analysis. Practical implications: The research findings provide insights into the owners/managers of SMEs in today’s dynamic manufacturing environment, with a focus on EO and TQM as driving factors to enhance their performance. Originality/value: The research extends the literature on EO and TQM with a comprehensive understanding from the standpoint of Malaysian SMEs.
      3  18
  • Publication
    An investigation of the weighted measurement for charity servicesby using analytical hierarchy process
    ( 2018-12)
    Nur Izzati Idrus
    ;
    Wan Norsyafawati W. Muhamad Radzi
    ;
    Norshahrizan Nordin
    A charity service for the community is a pure activity where it is assisted by a handful of people to the more needy people. Community involvement in charity activities aims to provide any financial, time and energy assistance. This charity activity has a strategy of ensuring that welfare aspects are integrated into planning towards achieving holistic socio-economic development and enhancing smart and strategic partnerships through collaboration with all groups of people, non-governmental organizations and international agencies. In fact, these charity activities need to improve the quality of financial planning and management as well as information and communication technology professionally. In Malaysia, there are three (3) primary ethnic group in Malaysia that is Malay, Chinese and Indian with the overall population of 15 million, 6 million and 2 million respectively (Economic Planning Unit of Malaysia,2016).This study is focusing on the positively influence individual’s attitude toward the charities events. Data will be collected and the result will be analyzed and presented via Analytic Hierarchy Process. The analysis that will be used to ensuring consistency when dealing with pair wise comparisons, several researchers have suggested some alternatives. Analytic Hierarchy Process (AHP) begins by asking the evaluator to compare the level of importance between all possible pairof criteria, using a scale with values from 1 to 9. As the result, the Analytical Hierarchy Process, that describes the appropriate criteria of donator for charity services focus on to financial stability, period of operations, and service delivery record, and location has been developed.Moral commitment is the significance of charitable practices, occasions and causes will range amongst people in mild of their issues and commitments
      7  16
  • Publication
    A classifying and ranking selection of healthcare tourism services
    ( 2020-12)
    Nur Syahirah Mohd Asri
    ;
    Norshahrizan Nordin
    The study is conducted to classify and rankingselection ofhealthcare tourism servicesusing the integration of the Kano model and the Fuzzy Analytic Hierarchy Process (FAHP). The selection of healthcare tourism servicesis the determinant factor towards patients’ satisfaction. FAHP isone of the quality improvement methods toimprovehealth tourism. However, FAHP cannot identify the patients’ satisfaction. The Kano Model provides a way to better understandingof patients’ satisfaction through the Kano Quality Attribute categories. Thus, the integration between the Kano Model and FAHP is proposed in this study. The study firstidentifiesthe determinant factors towards patients’ satisfaction requirements in healthcare tourism services. Next, the study measured patients’ satisfaction using Kano and classified them into five groups: must-be,attractive,one-Dimensional,indifferent,andreverse. Finally, the study ranked the determinant factors towards patients’ satisfaction requirements by usingFAHPto prioritize the most important patients’ satisfaction requirements. The findings will help the healthcare decision-maker to design and improve health tourism to enhance patients’ satisfaction in healthcare tourism services based on the most important patients’ satisfaction requirement.
      1  8