UniMAP RIS :: Browsing International Journal of Business and Technopreneurship (IJBT) by Title

Publication

2008 economics crisis in Malaysia: Implications on the economy, society and safety nets

( 2013-06)

Isahaque Ali

;

Zulkarnain Ahmad Hatta

Malaysia`s experience with the 2008 financial crisis was very different from that of 1998. Notwithstanding the differences, the country was not spared of the negative setbacks. Many sectors of society felt that the impact. The impact of an economic crisis on export and industrial output deteriorated and investments declined. At the national level, income reduction could be due to lower demand for goods and services, rising unemployment, and reduced investment or remittances. Crisis also vividly affected private or public spending on education, health, and even food. The non-existence of comprehensive social safety nets (SSNs) for formal and informal sector is a cause of concern as this may exacerbate economic and social instability in times of economic shocks. This paper remains a review examining Malaysia’s setbacks caused by the 2008 crisis. The focus would be on the financial sectors and the implication the crisis had on society at large. Following the review, the paper suggested that government advance comprehensive social safety nets programs and job placements to improve the living standard of the citizens. The programs should be based on special training and education and implemented with a government- private collaboration.

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Publication

A CAMEL model analysis of selected banks in Bangladesh

( 2016-06)

Md. Tofael Hossain Majumder

;

Mohammed Mizanur Rahman

This study attempts mainly to measure the financial performance of the fifteen (15) selected banks in Bangladesh and to identify whether any significant difference exists in the performance of the selected banks for the period 2009- 2013. CAMEL Model has been used to examine the financial strength of the selected banks. Composite Rankings, Average, and ANOVA-test by using SPSS are applied here to reach conclusion through the comparative and significant analysis of different parameters of CAMEL. It is found that under the capital adequacy ratio parameter IBBL is the top position, while IFICBL got lowest rank. Under the asset quality parameter, AIBL held the top rank while RBL held the lowest rank. Under management efficiency parameter, it is observed that top rank taken by EBL and lowest rank taken by RBL. In terms of earning quality parameter the capability of EBL got the top rank while TBL was at the lowest position. Under the liquidity parameter DBBL stood on the top position and NCCBL & BAL both are on the lowest position. By considering all of the parameters of CAMEL, it is seen that EBL is the top position assessed by the CAMEL Model compared to other banks under the study because of its strong performance on the Capital Adequacy, Asset Quality, Management and Earnings Ability. EIBBL is the second position, followed by DBBL, AIBL, IBBL and other banks respectively. On the other hand, RBL is the lowest position compared to other banks under the study because of its poor performance on the Capital Adequacy, Asset Quality, Management Efficiency and Earnings Ability. Therefore, RBL should improve the weaknesses of the mentioned ratios of the CAMEL. The ANOVA test signifies that there is a significant difference in the performance of the selected banks in Bangladesh assessed by the CAMEL model. Therefore, the policy maker of the related lowest ranking banks should take necessary steps to improve their weaknesses from the findings under the study.

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Publication

A conceptual kano and quality function deployment (Qfd) framework for healthcare service

( 2011-02)

Norshahrizan Nordin

;

Razli Che Razak

Healthcare organization is struggling to provide customer driven quality service. The key success of healthcare service is the ability to develop a comprehensive healthcare service and deliver the best service direct to customer as required. Coherently, the measure of customer feedback should definitely show good perception of service fulfillment and satisfaction. As part of quality improvement process, an outstanding healthcare organization should practice an effective complaint management system (CMS) as the main voice of customer (VOC) source, which directly mirror the quality of healthcare service. The CMS will act as an essential decision support tool by providing seamless handling of complaints, introduces systematic improvement process, thus enabling hospitals to turn weakness into opportunities. However, Malaysian top public healthcare organizations are implicitly not really put much efforts to have a kind of proper CMS to treat complaints as critical and need immediate resolution. In other words, the VOC might not be heard in right way and account as the customer demand, expect and desire. This scenario may be the evident and reason why the present states of public Malaysian healthcare service providers are still unable to fully incorporate the customer requirement or complaint in to their strategic agendas, which account all the customer needs and expectations. This paper presents the current scenario of local public health care service with special focus to their implementation of CMS or similar system, in conjunction with healthcare constraints and VOC. Based on recent healthcare literature, an inclusive comparison is made and discussed to justify the gap of improvement in healthcare service. From findings, it is identified that complaint management practice is lacking of systematic procedure to prioritize complaints by customers. To be competitive, an alternative customer prioritizing approach mainly incorporates the Quality Function Deployment (QFD) and Kana's Model is proposed conceptually. The new mechanism concept is hope to effectively address a complaint which not only satisfies the customer but also an opportunity to create positive experience with customers, building a healthier foundation, stronger brand value and avoiding legal penalties. It also provides fair balance information for decision making while facing constraints such as operational, legal, human resource and market pressures.

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Publication

A consumer perspective of service quality in the airline industry

( 2011-02)

Muhammad Muazzem Hossain

;

Noufou Ouedraogo

;

Davar Rezania

The airline Service quality has received much attention from both academicians and practitioners. Various studies have used SERVQUAL, AIRQUAL, the Kana Model, etc. for measuring the customer service quality in the airline industry. However, a review of the airline service quality literature shows a lack of research about the use of latent semantic analysis (LSA) in uncovering the underlying factors affecting the quality of service provided by the airline companies. The purpose of this study is to explore the generic service quality characteristics pertaining to the airline industry by mining the comments provided by the passengers of various airline companies across the globe. Passengers are under no pressure to express their concerns, opinions, or suggestions for improvement of service quality. Therefore, we posit that the customers' comments are reflections of their perception of quality of service that they have already experienced. This study will help the stakeholders better understand the characteristics of service quality in the airline industry. The findings will provide managers in the airline industry with insights for managing and improving the quality of service rendered to their customers. We collected 1,069 customer comments on eleven airline companies and conducted an LSA on them to identify five factors affecting the service quality in the industry. The findings suggest that caring and friendly crews, luggage handling, in-flight meals, in-flight entertainment, and service expectation are the five critical factors of the airline service quality in the eyes of the customers.

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Publication

A preliminary study of factors influencing the intention to adopt Islamic financing facilities among halal-certified companies in Malaysia

( 2023-06)

Hazalina Mat Soha

;

Mohd Zukime Mat Junoh

;

Tunku Salha Tunku Ahmad

;

Md. Aminul Islam

Halal business and Islamic finance adhere to the same fundamental principles and core beliefs. However, there is a divergence between these two industries, particularly in Malaysia, where the utilisation and adoption rate of Islamic financial facilities is still relatively low. This disconnect is particularly prevalent in Malaysia. In order for a company to run in a manner that is really halal, not only must it concentrate on halal production, but it must also finance the firm using shariah-compliant financing; this is something that has not yet been entirely accomplished. As a result, the purpose of this study is to evaluate the efficacy of the survey instrument in determining the influence of relative advantage, complexity, compatibility, top management support, owner-manager expertise, competitive pressure, and customer pressure on the desire to adopt Islamic finance facilities. Specifically, the aim of this study is to review the usefulness of the survey instrument in determining these factors. At the Halal Fiesta (Halfest), a survey was carried out with 30 halal-certified companies utilising a straightforward random sampling approach. This survey served as a preliminary assessment. The findings of the study provide evidence that there is a need for additional improvement and suggest that the survey instrument is appropriate for a more in-depth study that involves a bigger and more representative sample within the halal business.

Publication

A qualitative enquiry into the risk management and reporting practices of Islamic Banks in Malaysia

( 2012-02)

Mamunur Rashid

;

Quazi Sagota Samina

;

Abul Bashar Bhuiyan

This study explores the risk management practices, reporting and performance of selected Islamic bank in Malaysia using single case study. Under the broad paradigm of mixed methods, one in depth interview, content analysis and ratio analysis were conducted. The result evidences a clear gap between Shariah and practice of Islamic risk management, difference in Shariah and legal remedy, and availability of credible internal control mechanism that are responsible for effective risk analysis and management. The top priority risk is the operational risk followed by market and credit risks. Risk management activities are mostly reported using annual reports. The declining return ratios with respect to the decreasing risk ratios indicate evidence of existence of conventional mean variance frontier in Islamic finance. However, this low risk low return and credit to asset ratios exhibit low risk taking tendency of the bank. As a result liquidity ratio is increasing but profitability ratio is going down. Bank has to build an internal risk management culture by training the employees and building up the internal control system more effectively.

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Publication

A review of capital budgeting practices: developed and developing country context

( 2018-06)

Pratheepkanth. P

The main purpose of this paper is to analyse existing literature the use of capital budgeting practices by firms in a comparative perspective to see whether any differences between developed and developing countries context. Trends towards sophisticated techniques have continued in developed and developing countries; though, developed countries, most of the firms are using sophisticated capital budgeting techniques however, that even though over time the use of the simple techniques method has declined as a primary tool for investment evaluation. In context of developing countries most frequently employ with non‐discounted cash flow techniques and discounted cash flow techniques. The study notes there still remains a difference between developed and developing countries and theory‐practice gap in the sophisticated capital budgeting techniques, and simple capital budgeting techniques. What this study suggestions is that the difference between developed and developing countries firms is smaller than might have been expected based upon the differences in the level of economic height, at least with respect to the use of sophisticated techniques as investment appraisal tool.

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Publication

A review of motivational factors and employee retention: a future direction for Pakistan

( 2020-10)

Attia Aman-Ullah

;

Azelin Aziz

;

Hadziroh Ibrahim

This study intends to scrutinize the findings of existing studies on five motivational factors affecting employee retention in a developing country, Pakistan. The present study is exploratory in nature that employees content analysis of 18 published articles in Pakistan. While, 52 articles are from other countries, extracted through google scholar, Scopus database and web of science database. The present study revealed that work-life balance, job security, job autonomy and social supports indicates both positive and negative association with employee retention. While, it is concluded that job embeddedness is a relatively new and less explored concept as compared to other factors; thus, its relationship with employee retention needs further investigation in Pakistan. The present study only incorporated empirical work that is related to motivational factors i.e. work-life balance, job security, job embeddedness, job autonomy and social support. Other than that, various motivational factors can be added in the study to explain the ongoing issue of employee retention. This is a comprehensive review study that focused exclusively on employee’s motivational factors affecting employee retention, by analyzing 72 articles from the period (1984-2019).

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Publication

A revisited Retail Supply Chain Management (SCM) practices: a conceptual framework

( 2014-06)

S M Sohel Rana

;

Abdullah Osman

;

Mohd Suberi Ab Halim

This paper aims at providing a comprehensive review of Retail Supply Chain Management practices. Retailing is the last step of a supply chain. As retailers maintain regular contact with the customers, they have become an important part of supply chain and it has forced the retailers to develop their own supply chain. The retail supply chain is somewhat different in a sense that retailers deal with variety of products. They procure goods from many suppliers then store them in their warehouses or distribution centers, ship to the outlets and finally consumers buy the products from these stores. Consequently retailers are increasing their focus on their supply chain as a strategic factor. This focus has primarily emphasized cost reduction and risk minimization for business growth and better customer satisfaction. Proactive retailers are trying to manage their supply chain in a responsible way by adjusting business policies based on changing customer preferences. For satisfying today’s more demanding customers, retailers are adopting all modern technologies related to strategy development, collaboration, operational innovation and efficiency that are necessary for the retailers to manage their supply chain properly.

5 5

Publication

A study of cultural diversity and ethical climate towards employee selection in higher education institutions

( 2024-10)

Nur Anis Zulaikha Sharif Azam

;

Norshahrizan Nordin

;

Wan Zuki Azman Wan Muhamad

This study investigates the critical role of employee selection processes in organisational success, focusing on the impact of cultural diversity (CD) and ethical climate (EC) within Higher Education Institutions (HEIs) in Northern Malaysia. Employing a quantitative methodology and a descriptive research design, data were collected from academic staff through a structured questionnaire. The analysis using SPSS software reveals strong positive correlations among employee selection, CD, and EC. The Kaiser-Meyer-Olkin (KMO) measure and Bartlett’s Test of Sphericity confirm the data's suitability for factor analysis, while Cronbach’s alpha coefficients indicate robust internal consistency. The findings underscore the importance of aligning employee selection processes with organisational strategies and values to attract competent employees. Additionally, effective management of CD enhances financial performance, competitive advantage, and profitability. An EC significantly promotes ethical behaviour, job satisfaction, and organisational performance. The study highlights practical implications for integrating diversity and ethical considerations into selection strategies, providing valuable insights for human resource management and organisational behaviour. The research emphasises the need for a holistic approach to talent acquisition by demonstrating how selection practices influence organisational outcomes. This approach fosters inclusivity and ethical leadership, ultimately contributing to long-term organisational success. These findings comprehensively understand employee selection, CD, and EC dynamics in enhancing institutional effectiveness and achieving strategic goals in HEI settings.

Publication

A study of factors affecting consumer buying behaviour in online shopping (case study: Digikala Online Store)

( 2017-10)

Hadi Bastam

;

Vahideh Tabasi Lotfabadi

;

Vahidreza Kouchakzadeh

;

Mozhgan Faraji

This study was conducted with the aim to investigate determinants of consumer buying behaviour in Digikala Online Store. This research was applied in terms of objective, and descriptive-correlational according to data collection method. The statistical population of this study consist of 200 consumers in Digikala Online Store, and they were selected by simple random sampling method according to Cochran's formula for infinite population. A valid questionnaire was used to collect data; and its reliability was confirmed by Cronbach's alpha. Structural Equation Modelling (SEM) was used to analyse data and examine hypotheses. Statistical SPSS and AMOS software was used as the data analysis tool. Findings indicated that all research hypotheses were confirmed, and this study concluded that factors such as user interface quality, product information quality, variety of choices, security perception, and saving money in online shopping could have positive effects on consumer attitude and encourage consumers to purchase.

5 8

Publication

A study on brand loyalty for cosmetic products among female customers in Belagavi City

( 2022-02)

Varun Jewargi

;

Veerendrakumar M Narasalagi

;

Ummi Naiemah Saraih

This paper delivers a fruitful knowledge on the domain of brand loyalty for cosmetic products among female customers in Belagavi City, India. In detail, this paper aims to examine several factors that affecting the purchase of cosmetic products, and their impact on determining brand loyalty. There are six major factors of brand loyalty which have been tested in this study. Those factors are product quality, features & design, brand name, service quality, advertising & promotion, and price. Six hypotheses were postulated, and tested by using the SPSS software. A sample data set of 93 was drawn. The population of the study consisted of female customers in Belagavi City. The five-point Likert scale has been utilised in collecting the data. The results demonstrated that all of the factors have significant influences in determining brand loyalty among the female customers in this study. The researchers calculated standard deviation and statistically analysed the prominence ratings factors which affecting purchase of cosmetic products, where p value in Chi-square was used for testing the hypotheses. The pragmatic study conveyed abundant suggestions to the existing literature by analytically examined the factors that affecting the purchases of cosmetic products towards brand loyalty. It was also observed that around 62% of female customers spend less than र.1000 (approximately USD13.32) on cosmetics annually, and around 81% of customers prefer to buy foreign brands when compared to the local brands.

Publication

A study on customer interface satisfaction by using TAM and SERVQUAL Dimension on the use of technology job search website in Malaysia: A case study

( 2013-02)

Shahimi Mohtar

;

Mohammad Ghozali Hassan

;

Norlena Hasnan

Nowadays, many companies have been using their websites to share job opportunities with job seekers. This paper aims to provide further explanation about the customer interface satisfaction on the use of job search website in Malaysiausing technology acceptance model (TAM) and service quality (SERVQUAL) in the case of Universiti Utara Malaysia (UUM) students. Furthermore, the conceptual framework which the researcher attempts to operate in this study includes TAM, SERVQUAL and Customer Satisfaction. More than 100 surveys in both questionnaires and online surveys were distributed to UUM final year students who have used job search website. The result of this study revealed significant relationships between TAM, SERVQUAL and interface satisfactions of job search websites.

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Publication

A study on export receipts and import payments of goods and services the analysis for bank of Bangladesh

( 2023-06)

Kumar, M. D.

Bangladesh's Central Bank regulates international trade and monetary policy. To maintain a balanced trade, the bank promotes exporters and controls imports. The bank monitors the foreign exchange market and implements policies to help the country's economic growth and development. Bangladesh's export payments and receipts by key commodities, geographic region, and service delivery approach is studied. The banking sector has grown exponentially, resulting in new banks, modernised banks, and new services to meet people's requirements. Over 50 local and foreign banks compete for service delivery, interest rates and customer base. Export receipts of services and import payments of services the number of observations in the two variables, and our hypothesised mean difference to the degrees of freedom. Thus, the null hypothesis is accepted and the two-tail p-value increases. The significance of the difference between groups is unaffected by a negative t-value. Imports Major Commodities research F-value is good, but P-value is (0.00), which is highly significant. The null hypothesis is rejected. The study focusing on export receipt and import payments is essential as it deals with the financial aspect of international trade. Export receipts essentially refer to the payments received by a nation for the goods and services it exports to other countries while import payments refer to the goods and services brought in from other countries. This study is import payments as it provides insights into the economic conditions of nations concerning their global trade relations. It also helps nation assess their trade strengths and weaknesses to complete globally.

Publication

A study on relationship between project management function, technology utilization and project performance

( 2013-02)

Hafnidar Abdul Rani

;

Che Sobry Abdullah

;

Shahimi Mohtar

This study investigates the relationship of three main variables: project management function, technology utilization, and project performance. Project management function element is made operational by the nine constructs; and the technology utilization element examined in this study focuses on three factors. Data were collected by using questionnaire survey approach. This study employed stratified random sampling procedure in selecting the construction organizations to be included in the sample. Four hundred and forty eight Aceh construction organizations participated in this study. A bivariate pearson product-moment correlation analysis was utilized for hypotheses testing. In general, all dimensions of related project management positively function with the dimensions of project performance with the value of the correlation ranged between r=0.165and r = 0.482, and a one-tailed test of statisticalsignificanceat significance level p <0.01. Correlation analysis resultsalso show that all the variables of technology utilization and project performance are significantly and positively correlated with the correlation between r = 0.245and r = 0.550, and a one-tailed test of statistical significance at significance level p <0.01. The outcome of this study provides vital information on the relationship between project management function, technology utilization and project performance in Aceh construction organizations. This study also provides an insight into further understanding on the issue of interface between project management function, technology utilization and project performance.

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Publication

A study on the relationship between coaching styles towards work engagement in artificial intelligence industries

( 2023-06)

Siti Durrah

;

Nur Syafiqah A. Rahim

;

Irza Hanie Abu Samah

;

Junaidah Yusof

;

Amalina Ibrahim

;

Nur Rifhan A. Rahim

An organisation with a large workforce from a variety of backgrounds collaborates on various projects with different groups of individuals in order to achieve specific goals. Employers who develop coaching relationships with staff members may create high-quality results. According to this viewpoint, an employee who is receiving excellent training or coaching will be able to interact with the tasks assigned successfully in order to meet the organisational aim. The objective of this study is to examine how managerial coaching, executive coaching, and group coaching relate to work engagement in artificial intelligence during the COVID-19 season. It is obvious that the best coaching methods, including managerial coaching, executive coaching, and group coaching, will boost employee involvement, excitement, drive, and motivation while producing great results. 110 personnel of the artificial intelligence business are involved in this study. For data gathering in this study, a survey was used as a quantitative method. In order to analyse the data for this study, Pearson's correlation coefficient and the Statistical Package for the Social Science (SPPS) version 29.0 were both employed. The findings indicated that executive coaching has a high mean average of 3.96 and a significant link (r=0.856, p=0.01) between executive coaching and work engagement. Despite the study's shortcomings, the empirical findings contribute to our understanding of job engagement and purpose in public organisations. Consequently, training is essential in an organisation.

Publication

A study on utilization of information system sophistication in small sized hotels in Kedah, Malaysia

( 2013-06)

Ashraf M. A. Riyani

;

Abdul Manaf Bohari

This paper attempted to investigate the utilization of information system (IS) among small sized hotels which prior on illustrating the main problems that faced by these hotels, as integrate and utilize some IS features to keep the hotel move profitable. The study found that small hotels in Kedah, though quite late in technology adoption, as well as IS usage in their daily operation. In fact, utilization of IS in Small Sized Hotels obtain an easy way to access the enquire information about the strategy of the small hotels which important to decision making strategy process. Finally, this research suggested to the small hotels to enhance their IS capabilities of in future. Possible implications were raised regarding IS strategies where it was important to enhance the IS capacity of small hotels in Malaysia.

4 6

Publication

Accounting information system usefulness for effective performance of Small and Medium-Sized Enterprises

( 2024-06)

Siti Nor Junita Mohd Radzi

;

Shafawaty Mohamad Shabri

;

Nur Hidayah Abu Hassan Asari

;

Mohd Juraij Abd Rani

;

Ahmad Nizam Che Kasim

;

Mohd Shahidan Shaari

The development and implementation of a competent Accounting Information System (AIS) is essential to the successful performance and operational efficacy of organisations, particularly in situations when management requires information that is both consistent and accurate in order to make important decisions. However, the precise criteria that underpin the applicability of information, as supplied by AIS, remain insufficiently defined. This is especially true in the context of Small and Medium-Sized Enterprises (SMEs) in the state of Perlis. The primary purpose of this study is to investigate the relationship between financial performance, management performance, and organisational performance towards the usefulness of AIS in the context of SMEs. In detail, financial performance, management performance and organisational performance have been tested as the predictors of the usefulness of AIS towards the performance of SMEs this study. A self-administered questionnaire was used as the study sample in this investigation. The questionnaire was filled out by 233 respondents from SMEs in the state of Perlis. Results presented that a high correlation between AIS and financial performance (r=0.733). Also, results presented moderate corrections between AIS and management performance (r=0.631) as well as AIS and organisational performance (r=0.657. In conclusion, this research proposed a number of suggestions, the most significant of which was to draw more attention to the fact that AIS are useful for achieving an effective performance in the SMEs, particularly in Perlis.

Publication

Adherence to Occupational Safety and Health Management System requirement in working environment: A case study on a Higher Learning Institution of Malaysia

( 2011-02)

Azuddin Bahari

;

Hanui Hassan

An Occupational Safety Health Management System (OSH-MS) is a means to assist organizations to develop a favorable working environment at the workplace. The outcomes are legal compliance and in tandem improve Occupational Safety and Health (OSH) performance. Currently, there is a variety of OSH-MS in place, such as OHSAS 18001 (Occupational Health and Safety Assessment Series), BS EN ISO 14001 Environmental management system, BS 8800 British Standard Occupational Health and Safety management System, HSG65 - SuccessfUl Health And Safety Management and the International Labor Office ILO-OSH 2001 Guideline on Occupational Safety and Health Management System, which organizations can select and apply in their organizations. Conversely, the subsequent most important point in implementing OSH-MS in an organization is getting the system to be certified by a certification body. UniMAP adopt the MS 1722:2005 in managing its OSH at the workplace. In addition, UniMAP too work towards certification for the MS: 1722:2005 and OHSAS 18001:2007. Hence, UniMAP is the first University in Northern State of Peninsula Malaysia to be certified with the MS: 1722:2005 and OHSAS 18001:2007 in tandem by NIOSH Certification Sendirian Berhad. Consequently, this standard has enables UniMAP to manage its OSH Programs and thus improve performance. In this conference, the author's would like to propose to organizations (which have not done so) to implement the aforementioned OSH-MS due to the benefit inherent with it. UniMAP hopes to share its experience in getting the system to be certified by a certification body.

8 3

Publication

Amalan nilai-nilai murni dalam kalangan usahawan: Kajian terhadap usahawan berjaya MARA Perlis

( 2011-10)

Shuhairimi Abdullah

Amalan nilai-nilai murni dituntut untuk diaplikasikan dalam semua bidang kehidupan manusia termasuklah dalam skop keusahawanan. Tegasnya, nilainilai murni adalah sebahagian daripada komponen penting dalam aktiviti keusahawanan. Penulisan ini memerihalkan tentang amalan nilai-nilai murni dalam kalangan usahawan berjaya MARA Perlis. Kaedah penyelidikan yang diaplikasikan adalah berbentuk kajian kepustakaan Di samping itu, kajian lapangan di Perlis juga dilakukan dengan menggunakan kaedah “purposive sampling” yang merangkumi temu bual dalam kalangan individu penting yang mampu memberikan maklumat dan data yang berkaitan seperti para usahawan dan pihak MARA Data-data yang diperolehi dianalisis secara kualitatif. Dapatan kajian ini mendapati bahawa kejayaan yang dikecapi oleh para usahawan berjaya MARA Perlis adalah berkait rapat dengan penghayatan nilai-nilai murni yang berkaitan dengan aktiviti keusahawanan.

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