DSpace Cris Angular :: Browsing International Journal of Business and Technopreneurship (IJBT) by Title

Publication

2008 economics crisis in Malaysia: Implications on the economy, society and safety nets

( 2013-06)

Isahaque Ali

;

Zulkarnain Ahmad Hatta

Malaysia`s experience with the 2008 financial crisis was very different from that of 1998. Notwithstanding the differences, the country was not spared of the negative setbacks. Many sectors of society felt that the impact. The impact of an economic crisis on export and industrial output deteriorated and investments declined. At the national level, income reduction could be due to lower demand for goods and services, rising unemployment, and reduced investment or remittances. Crisis also vividly affected private or public spending on education, health, and even food. The non-existence of comprehensive social safety nets (SSNs) for formal and informal sector is a cause of concern as this may exacerbate economic and social instability in times of economic shocks. This paper remains a review examining Malaysia’s setbacks caused by the 2008 crisis. The focus would be on the financial sectors and the implication the crisis had on society at large. Following the review, the paper suggested that government advance comprehensive social safety nets programs and job placements to improve the living standard of the citizens. The programs should be based on special training and education and implemented with a government- private collaboration.

Publication

A CAMEL model analysis of selected banks in Bangladesh

( 2016-06)

Md. Tofael Hossain Majumder

;

Mohammed Mizanur Rahman

This study attempts mainly to measure the financial performance of the fifteen (15) selected banks in Bangladesh and to identify whether any significant difference exists in the performance of the selected banks for the period 2009- 2013. CAMEL Model has been used to examine the financial strength of the selected banks. Composite Rankings, Average, and ANOVA-test by using SPSS are applied here to reach conclusion through the comparative and significant analysis of different parameters of CAMEL. It is found that under the capital adequacy ratio parameter IBBL is the top position, while IFICBL got lowest rank. Under the asset quality parameter, AIBL held the top rank while RBL held the lowest rank. Under management efficiency parameter, it is observed that top rank taken by EBL and lowest rank taken by RBL. In terms of earning quality parameter the capability of EBL got the top rank while TBL was at the lowest position. Under the liquidity parameter DBBL stood on the top position and NCCBL & BAL both are on the lowest position. By considering all of the parameters of CAMEL, it is seen that EBL is the top position assessed by the CAMEL Model compared to other banks under the study because of its strong performance on the Capital Adequacy, Asset Quality, Management and Earnings Ability. EIBBL is the second position, followed by DBBL, AIBL, IBBL and other banks respectively. On the other hand, RBL is the lowest position compared to other banks under the study because of its poor performance on the Capital Adequacy, Asset Quality, Management Efficiency and Earnings Ability. Therefore, RBL should improve the weaknesses of the mentioned ratios of the CAMEL. The ANOVA test signifies that there is a significant difference in the performance of the selected banks in Bangladesh assessed by the CAMEL model. Therefore, the policy maker of the related lowest ranking banks should take necessary steps to improve their weaknesses from the findings under the study.

Publication

A conceptual kano and quality function deployment (Qfd) framework for healthcare service

( 2011-02)

Norshahrizan Nordin

;

Razli Che Razak

Healthcare organization is struggling to provide customer driven quality service. The key success of healthcare service is the ability to develop a comprehensive healthcare service and deliver the best service direct to customer as required. Coherently, the measure of customer feedback should definitely show good perception of service fulfillment and satisfaction. As part of quality improvement process, an outstanding healthcare organization should practice an effective complaint management system (CMS) as the main voice of customer (VOC) source, which directly mirror the quality of healthcare service. The CMS will act as an essential decision support tool by providing seamless handling of complaints, introduces systematic improvement process, thus enabling hospitals to turn weakness into opportunities. However, Malaysian top public healthcare organizations are implicitly not really put much efforts to have a kind of proper CMS to treat complaints as critical and need immediate resolution. In other words, the VOC might not be heard in right way and account as the customer demand, expect and desire. This scenario may be the evident and reason why the present states of public Malaysian healthcare service providers are still unable to fully incorporate the customer requirement or complaint in to their strategic agendas, which account all the customer needs and expectations. This paper presents the current scenario of local public health care service with special focus to their implementation of CMS or similar system, in conjunction with healthcare constraints and VOC. Based on recent healthcare literature, an inclusive comparison is made and discussed to justify the gap of improvement in healthcare service. From findings, it is identified that complaint management practice is lacking of systematic procedure to prioritize complaints by customers. To be competitive, an alternative customer prioritizing approach mainly incorporates the Quality Function Deployment (QFD) and Kana's Model is proposed conceptually. The new mechanism concept is hope to effectively address a complaint which not only satisfies the customer but also an opportunity to create positive experience with customers, building a healthier foundation, stronger brand value and avoiding legal penalties. It also provides fair balance information for decision making while facing constraints such as operational, legal, human resource and market pressures.

Publication

A consumer perspective of service quality in the airline industry

( 2011-02)

Muhammad Muazzem Hossain

;

Noufou Ouedraogo

;

Davar Rezania

The airline Service quality has received much attention from both academicians and practitioners. Various studies have used SERVQUAL, AIRQUAL, the Kana Model, etc. for measuring the customer service quality in the airline industry. However, a review of the airline service quality literature shows a lack of research about the use of latent semantic analysis (LSA) in uncovering the underlying factors affecting the quality of service provided by the airline companies. The purpose of this study is to explore the generic service quality characteristics pertaining to the airline industry by mining the comments provided by the passengers of various airline companies across the globe. Passengers are under no pressure to express their concerns, opinions, or suggestions for improvement of service quality. Therefore, we posit that the customers' comments are reflections of their perception of quality of service that they have already experienced. This study will help the stakeholders better understand the characteristics of service quality in the airline industry. The findings will provide managers in the airline industry with insights for managing and improving the quality of service rendered to their customers. We collected 1,069 customer comments on eleven airline companies and conducted an LSA on them to identify five factors affecting the service quality in the industry. The findings suggest that caring and friendly crews, luggage handling, in-flight meals, in-flight entertainment, and service expectation are the five critical factors of the airline service quality in the eyes of the customers.

Publication

A qualitative enquiry into the risk management and reporting practices of Islamic Banks in Malaysia

( 2012-02)

Mamunur Rashid

;

Quazi Sagota Samina

;

Abul Bashar Bhuiyan

This study explores the risk management practices, reporting and performance of selected Islamic bank in Malaysia using single case study. Under the broad paradigm of mixed methods, one in depth interview, content analysis and ratio analysis were conducted. The result evidences a clear gap between Shariah and practice of Islamic risk management, difference in Shariah and legal remedy, and availability of credible internal control mechanism that are responsible for effective risk analysis and management. The top priority risk is the operational risk followed by market and credit risks. Risk management activities are mostly reported using annual reports. The declining return ratios with respect to the decreasing risk ratios indicate evidence of existence of conventional mean variance frontier in Islamic finance. However, this low risk low return and credit to asset ratios exhibit low risk taking tendency of the bank. As a result liquidity ratio is increasing but profitability ratio is going down. Bank has to build an internal risk management culture by training the employees and building up the internal control system more effectively.

Publication

A review of capital budgeting practices: developed and developing country context

( 2018-06)

Pratheepkanth. P

The main purpose of this paper is to analyse existing literature the use of capital budgeting practices by firms in a comparative perspective to see whether any differences between developed and developing countries context. Trends towards sophisticated techniques have continued in developed and developing countries; though, developed countries, most of the firms are using sophisticated capital budgeting techniques however, that even though over time the use of the simple techniques method has declined as a primary tool for investment evaluation. In context of developing countries most frequently employ with non‐discounted cash flow techniques and discounted cash flow techniques. The study notes there still remains a difference between developed and developing countries and theory‐practice gap in the sophisticated capital budgeting techniques, and simple capital budgeting techniques. What this study suggestions is that the difference between developed and developing countries firms is smaller than might have been expected based upon the differences in the level of economic height, at least with respect to the use of sophisticated techniques as investment appraisal tool.

Publication

A review of motivational factors and employee retention: a future direction for Pakistan

( 2020-10)

Attia Aman-Ullah

;

Azelin Aziz

;

Hadziroh Ibrahim

This study intends to scrutinize the findings of existing studies on five motivational factors affecting employee retention in a developing country, Pakistan. The present study is exploratory in nature that employees content analysis of 18 published articles in Pakistan. While, 52 articles are from other countries, extracted through google scholar, Scopus database and web of science database. The present study revealed that work-life balance, job security, job autonomy and social supports indicates both positive and negative association with employee retention. While, it is concluded that job embeddedness is a relatively new and less explored concept as compared to other factors; thus, its relationship with employee retention needs further investigation in Pakistan. The present study only incorporated empirical work that is related to motivational factors i.e. work-life balance, job security, job embeddedness, job autonomy and social support. Other than that, various motivational factors can be added in the study to explain the ongoing issue of employee retention. This is a comprehensive review study that focused exclusively on employee’s motivational factors affecting employee retention, by analyzing 72 articles from the period (1984-2019).

Publication

A revisited Retail Supply Chain Management (SCM) practices: a conceptual framework

( 2014-06)

S M Sohel Rana

;

Abdullah Osman

;

Mohd Suberi Ab Halim

This paper aims at providing a comprehensive review of Retail Supply Chain Management practices. Retailing is the last step of a supply chain. As retailers maintain regular contact with the customers, they have become an important part of supply chain and it has forced the retailers to develop their own supply chain. The retail supply chain is somewhat different in a sense that retailers deal with variety of products. They procure goods from many suppliers then store them in their warehouses or distribution centers, ship to the outlets and finally consumers buy the products from these stores. Consequently retailers are increasing their focus on their supply chain as a strategic factor. This focus has primarily emphasized cost reduction and risk minimization for business growth and better customer satisfaction. Proactive retailers are trying to manage their supply chain in a responsible way by adjusting business policies based on changing customer preferences. For satisfying today’s more demanding customers, retailers are adopting all modern technologies related to strategy development, collaboration, operational innovation and efficiency that are necessary for the retailers to manage their supply chain properly.

Publication

A study of factors affecting consumer buying behaviour in online shopping (case study: Digikala Online Store)

( 2017-10)

Hadi Bastam

;

Vahideh Tabasi Lotfabadi

;

Vahidreza Kouchakzadeh

;

Mozhgan Faraji

This study was conducted with the aim to investigate determinants of consumer buying behaviour in Digikala Online Store. This research was applied in terms of objective, and descriptive-correlational according to data collection method. The statistical population of this study consist of 200 consumers in Digikala Online Store, and they were selected by simple random sampling method according to Cochran's formula for infinite population. A valid questionnaire was used to collect data; and its reliability was confirmed by Cronbach's alpha. Structural Equation Modelling (SEM) was used to analyse data and examine hypotheses. Statistical SPSS and AMOS software was used as the data analysis tool. Findings indicated that all research hypotheses were confirmed, and this study concluded that factors such as user interface quality, product information quality, variety of choices, security perception, and saving money in online shopping could have positive effects on consumer attitude and encourage consumers to purchase.

Publication

A study on brand loyalty for cosmetic products among female customers in Belagavi City

( 2022-02)

Varun Jewargi

;

Veerendrakumar M Narasalagi

;

Ummi Naiemah Saraih

This paper delivers a fruitful knowledge on the domain of brand loyalty for cosmetic products among female customers in Belagavi City, India. In detail, this paper aims to examine several factors that affecting the purchase of cosmetic products, and their impact on determining brand loyalty. There are six major factors of brand loyalty which have been tested in this study. Those factors are product quality, features & design, brand name, service quality, advertising & promotion, and price. Six hypotheses were postulated, and tested by using the SPSS software. A sample data set of 93 was drawn. The population of the study consisted of female customers in Belagavi City. The five-point Likert scale has been utilised in collecting the data. The results demonstrated that all of the factors have significant influences in determining brand loyalty among the female customers in this study. The researchers calculated standard deviation and statistically analysed the prominence ratings factors which affecting purchase of cosmetic products, where p value in Chi-square was used for testing the hypotheses. The pragmatic study conveyed abundant suggestions to the existing literature by analytically examined the factors that affecting the purchases of cosmetic products towards brand loyalty. It was also observed that around 62% of female customers spend less than र.1000 (approximately USD13.32) on cosmetics annually, and around 81% of customers prefer to buy foreign brands when compared to the local brands.

Publication

A study on customer interface satisfaction by using TAM and SERVQUAL Dimension on the use of technology job search website in Malaysia: A case study

( 2013-02)

Shahimi Mohtar

;

Mohammad Ghozali Hassan

;

Norlena Hasnan

Nowadays, many companies have been using their websites to share job opportunities with job seekers. This paper aims to provide further explanation about the customer interface satisfaction on the use of job search website in Malaysiausing technology acceptance model (TAM) and service quality (SERVQUAL) in the case of Universiti Utara Malaysia (UUM) students. Furthermore, the conceptual framework which the researcher attempts to operate in this study includes TAM, SERVQUAL and Customer Satisfaction. More than 100 surveys in both questionnaires and online surveys were distributed to UUM final year students who have used job search website. The result of this study revealed significant relationships between TAM, SERVQUAL and interface satisfactions of job search websites.

Publication

A study on relationship between project management function, technology utilization and project performance

( 2013-02)

Hafnidar Abdul Rani

;

Che Sobry Abdullah

;

Shahimi Mohtar

This study investigates the relationship of three main variables: project management function, technology utilization, and project performance. Project management function element is made operational by the nine constructs; and the technology utilization element examined in this study focuses on three factors. Data were collected by using questionnaire survey approach. This study employed stratified random sampling procedure in selecting the construction organizations to be included in the sample. Four hundred and forty eight Aceh construction organizations participated in this study. A bivariate pearson product-moment correlation analysis was utilized for hypotheses testing. In general, all dimensions of related project management positively function with the dimensions of project performance with the value of the correlation ranged between r=0.165and r = 0.482, and a one-tailed test of statisticalsignificanceat significance level p <0.01. Correlation analysis resultsalso show that all the variables of technology utilization and project performance are significantly and positively correlated with the correlation between r = 0.245and r = 0.550, and a one-tailed test of statistical significance at significance level p <0.01. The outcome of this study provides vital information on the relationship between project management function, technology utilization and project performance in Aceh construction organizations. This study also provides an insight into further understanding on the issue of interface between project management function, technology utilization and project performance.

Publication

A study on utilization of information system sophistication in small sized hotels in Kedah, Malaysia

( 2013-06)

Ashraf M. A. Riyani

;

Abdul Manaf Bohari

This paper attempted to investigate the utilization of information system (IS) among small sized hotels which prior on illustrating the main problems that faced by these hotels, as integrate and utilize some IS features to keep the hotel move profitable. The study found that small hotels in Kedah, though quite late in technology adoption, as well as IS usage in their daily operation. In fact, utilization of IS in Small Sized Hotels obtain an easy way to access the enquire information about the strategy of the small hotels which important to decision making strategy process. Finally, this research suggested to the small hotels to enhance their IS capabilities of in future. Possible implications were raised regarding IS strategies where it was important to enhance the IS capacity of small hotels in Malaysia.

Publication

Adherence to Occupational Safety and Health Management System requirement in working environment: A case study on a Higher Learning Institution of Malaysia

( 2011-02)

Azuddin Bahari

;

Hanui Hassan

An Occupational Safety Health Management System (OSH-MS) is a means to assist organizations to develop a favorable working environment at the workplace. The outcomes are legal compliance and in tandem improve Occupational Safety and Health (OSH) performance. Currently, there is a variety of OSH-MS in place, such as OHSAS 18001 (Occupational Health and Safety Assessment Series), BS EN ISO 14001 Environmental management system, BS 8800 British Standard Occupational Health and Safety management System, HSG65 - SuccessfUl Health And Safety Management and the International Labor Office ILO-OSH 2001 Guideline on Occupational Safety and Health Management System, which organizations can select and apply in their organizations. Conversely, the subsequent most important point in implementing OSH-MS in an organization is getting the system to be certified by a certification body. UniMAP adopt the MS 1722:2005 in managing its OSH at the workplace. In addition, UniMAP too work towards certification for the MS: 1722:2005 and OHSAS 18001:2007. Hence, UniMAP is the first University in Northern State of Peninsula Malaysia to be certified with the MS: 1722:2005 and OHSAS 18001:2007 in tandem by NIOSH Certification Sendirian Berhad. Consequently, this standard has enables UniMAP to manage its OSH Programs and thus improve performance. In this conference, the author's would like to propose to organizations (which have not done so) to implement the aforementioned OSH-MS due to the benefit inherent with it. UniMAP hopes to share its experience in getting the system to be certified by a certification body.

Publication

Amalan nilai-nilai murni dalam kalangan usahawan: Kajian terhadap usahawan berjaya MARA Perlis

( 2011-10)

Shuhairimi Abdullah

Amalan nilai-nilai murni dituntut untuk diaplikasikan dalam semua bidang kehidupan manusia termasuklah dalam skop keusahawanan. Tegasnya, nilainilai murni adalah sebahagian daripada komponen penting dalam aktiviti keusahawanan. Penulisan ini memerihalkan tentang amalan nilai-nilai murni dalam kalangan usahawan berjaya MARA Perlis. Kaedah penyelidikan yang diaplikasikan adalah berbentuk kajian kepustakaan Di samping itu, kajian lapangan di Perlis juga dilakukan dengan menggunakan kaedah “purposive sampling” yang merangkumi temu bual dalam kalangan individu penting yang mampu memberikan maklumat dan data yang berkaitan seperti para usahawan dan pihak MARA Data-data yang diperolehi dianalisis secara kualitatif. Dapatan kajian ini mendapati bahawa kejayaan yang dikecapi oleh para usahawan berjaya MARA Perlis adalah berkait rapat dengan penghayatan nilai-nilai murni yang berkaitan dengan aktiviti keusahawanan.

Publication

An alternative Corporate Social Responsibility initiative to augment social business model

( 2019-02)

Mohammad Rokibul Kabir

;

Fahmida Akhter

;

Md. Amzad Hossain

Social business is formed to address and resolve social problems. Such businesses need to be financially self-sustainable, and non-loss no dividend company but different from a nonprofit organization. Though it gained huge popularity immediately after being initiated, the social business model has not been able to be established as a parallel economic entity yet. Thus, this study attempt to identify factors creating obstacles in the path of its success and to propose a CSR approach to overcome the constraints. CSR model for developing social business might be a successful attempt because profit-maximizing business enterprises have both financial capabilities as well as managerial skills in running a social business. This study is based on the opinions of different stakeholders of the society including highly qualified academicians, prominent business icons, experienced psychologists, relevant regulators, and potential social business entrepreneurs. A structured questionnaire is used to explore the thoughts of respondents. The questionnaire for the interview was developed based on the opinions of the experts from different fields who attended a 5 hours focus group discussion. The study reveals that initiating new laws for CSR activities, providing cash incentive, providing tax exemption by the government and motivating heads of the big corporate houses in establishing social business unit as a part of their CSR activities can help in establishing social business model as the parallel economic entity. A CSR based social business model is proposed in this study incorporating the findings of the study.

Publication

An assessment of bank-specific factors on operational efficiency: an empirical study on selected commercial banks in Bangladesh

( 2019-10)

Alam, Jahangir

;

Akhter, Nazmoon

Operational efficiency of commercial banks is imperative to ensure economic stability and soundness in Bangladesh. However, it is directly affected by bank-specific factors such as bank size, capital adequacy, credit risk, liquidity, profitability and asset quality. The present study is designed to assess these bank-specific factors on the commercial banks’ operational efficiency in Bangladesh. The paper empirically analyses panel data of 30 scheduled commercial banks in Bangladesh over the period from 2011 to 2016. Several statistical techniques like Correlation Analysis, Fixed Effect Regression Model, Fixed Effect Regression Model with Cluster Robust Standard Errors and Driscoll-Kraay Standard Errors along with descriptive analysis are performed to get robust result about the study. The study reports that the bank-specific factors together explain 77.16% of the selected commercial banks’ operational efficiency. The result reveals that bank size, capital adequacy, profitability and loan portfolio have positive impact and credit risk, liquidity and asset quality have negative impact on operational efficiency of selected commercial banks in Bangladesh. The paper proposes that commercial banks should have high quality lending policy and loan portfolio after maintaining capital requirement and minimum liquidity and loan loss reserve against impaired loan to reduce insolvency risk and to sustain in the competitive business environment.

Publication

An empirical investigation on the factors influencing customers’ decision in choosing banks

( 2018-10)

Benazir Rahman

;

Shobnom Munira

;

S M Sohel Rana

;

Md. Sazidur Rahman

In this modern age, people are immensely dependent on the plastic money and bank is one of the biggest facilitators of this service. But the perception of bank customers in case of selecting banks varies due to various factors related to banking services. The study basically focuses on some selected factors which affect the perception of customers in case of selecting banks. For the study purpose, a field survey has been done for primary data collection. Total 71 bank customers have been surveyed through a structured questionnaire. Principal Component Analysis has been used to analyze primary data. Different statistical tools such as mean values, standard deviation, Principal Component Analysis have been used. SPSS 16.0 is used for the analysis. The study reveals that factors such as effective communication of transaction information given by a bank via internet and mobile, service charges, availability of ATM booths and use of advanced technology in services are affecting customer’s attitude significantly. On the other hand, branch outlook and infrastructural facilities, variety of microcredit facilities provided by a bank and corporate social activities done by the banks are affecting customer’s attitude insignificantly. There are some other factors which also influence customer’s attitude such as interest rates offered by a bank, suitable location and so on.

Publication

An insight into the influence of HRM practices on employees’ satisfaction in the manufacturing company

( 2021-10)

Z.J. Chow

;

U.N. Saraih

;

Noormaizatul Akmar Ishak

;

M.Y. Bibi Noraini

;

S. Abdullah

;

J. Ansari

The manufacturing industry has been and continues to be the bedrock of the Malaysian economy. A business that integrates a harmonious employer-employee relationship leads to an ideal path, driving a successful and profitable venture. Principal role of a company’s management is to develop and manage the human capital element, taking care of employees’ welfare, considering their resourcefulness in terms of knowledge and skills for effectively contributing to the organisational’s objectives. There are several attributes that link and influence employees with job satisfaction. The objective of this research study is to examine the link and influence of human resource management (HRM) practices, such as training, compensation, safety & health, and performance appraisal, on job satisfaction among employees in a manufacturing company located in Kulim, Kedah. A total of 328 employee-respondents took part in this research study and the questionnaires were distributed through their HRM office. Data collection was received online with the aid of Google forms. The research analyses were performed by using Statistical Package for Social Sciences (SPSS), version 22. Results indicated that performance appraisal created the most significant influence on employees’ satisfaction (β=0.278, t=3.668, p<0.05), followed by compensation (β=0.229, t=3.741, p=0.000), and lastly safety & health (β=0.180, t=2.756, p<0.05). We did not observe any significant influence with regards to the link between training and employee satisfaction (β=0.089, t=1.431, p>0.05). Finally, in the conclusion section, few suggestions to increase the level of employees’ satisfaction based on this study have been highlighted.

Publication

An investigation on the cross cultural factors that regulate Malaysians in choosing international brands

( 2016-02)

Chukwuemeka Joshua Ojukwu

;

Sulaiman Sajilan

;

Onyeka Sabastine Obi

Nowadays buying, selling and modern technologies in Malaysia provide great opportunities for international brands to expand across different ethnic groups. Therefore, it is very important to know the cultural differences and their possible influence on the people’s behavior when choosing an international brand (Sian et al., 2010; Leo, 2005). The aim of this research is to investigate the cross cultural factors that regulate Malaysians in choosing international brand. The study is ethnographic in nature and aims to share a broad description of the experiences and perceptions of thirty three respondents. Data were collected from thirty three respondents using open-ended questions (unstructured interview). The information obtained from the open-ended questions was recorded into narratives. The method used to analyze the data was narrative analysis. The business owners and consumers with good knowledge in cross cultural factors and international brand were the respondents. The results show that power distance, masculinity, long term orientation and uncertainty avoidance are cross cultural factors that influence Malaysians in choosing international brands.

International Journal of Business and Technopreneurship (IJBT)

Permanent URI for this collection

Browse

Browse

Browsing International Journal of Business and Technopreneurship (IJBT) by Title

Results Per Page

Sort Options