Norshahrizan Nordin
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Preferred name
Norshahrizan Nordin
Official Name
Norshahrizan, Nordin
Alternative Name
Noordin, Norshahrizan
Nordin, N.
Main Affiliation
Scopus Author ID
57147124600
Researcher ID
J-3467-2014

Research Output

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  • Publication
    Understanding variation of social accounting and accountability: A comparative case within social enterprise
    ( 2023-04-24)
    Ibrahim S.
    ;
    Nur Syuhadah Kamaruddin
    ;
    Norshahrizan Nordin
    ;
    Samah I.H.B.A.
    ;
    Rashid I.M.A.
    Social enterprises are a burgeoning sector which can make a contribution to the country's socio economic well-being. Numerous social organisations actively promote social values in society and address social accounting issues. Despite having a substantial impact on society, their path to measure and expand their implications is highly problematic and setbacks. This study explores how the implementation of accounting value and implementation of social accounting, particularly in reporting practices within the social enterprise. Within qualitative case study comparatively, we investigated through interviews and triangulated with documentation issues related to expectations and integration of social accounting. Three social enterprises were chosen as a case organisation and analysed using thematic analysis. The findings of our study suggested that the social enterprise tends to implement social accounting in practice. Interestingly accounting value includes reliability, comparability and transparency were less implemented in their daily activities. Also, they lacked accounting experience and practitioner within their sector. The main contribution of this study is to suggest an improvement of the governance role of social accounting as the growth of the sectors become prominent.
  • Publication
    Assessment of functional and dysfunctional on implant stability measurement for quality of life
    ( 2017-02-01)
    Norshahrizan Nordin
    ;
    Mohd. Mustafa Al Bakri Abdullah
    ;
    Fauziah Che Mat
    ;
    Muhammad Abdullah.
    ;
    Razli Che Razak
    ;
    Abdul Hamid Adom
    This study was conducted to investigate the effect of an implant wearer comprising among orthopedic patients as well as the use of implant dentistry in Northern Malaysia. A total of 100 questionnaires were distributed and 70 questionnaires can be used to record, analyze and test hypotheses. Data for all variables were collected through a questionnaire administered alone and analyzed by using SmartPLS V3. A total of four (4) hypotheses have been formulated and the results show that the hypothesis is supported. The results show that: (1) limit the functionality and quality of life was significantly (0.904) in connection with the implant wearer, (2) physical pain was significantly (0.845) relating to the quality of life, (3) physical discomfort was significantly (0.792) in connection with quality of life, and also (4) social discomfort is significant as well (0.809). This finding suggests that there are positive effects on the implant wearer who through life routine. The results of the study may also serve as a basis for reliable decisions related to quality of life and for the implementation of awareness campaign that increase how the need for humanity in the field of quality involvement.
  • Publication
    Evaluating user acceptance of staff information system using the technology acceptance model: a case study at a higher education learning institution in Malaysia
    (AIP Publishing, 2020)
    N. Haslinda Ngah
    ;
    I. Inani A. Halim
    ;
    W. Roslina W. Othman
    ;
    S. Fahmy
    ;
    Julinawati Suanda
    ;
    Norshahrizan Nordin
    The purpose of this paper is to evaluate user acceptance of a Staff Information System at TATI University College (TATIUC), a Higher Learning Institution in Malaysia, using the Technology Acceptance Model (TAM). The evaluation will be based on the two main variables; perceive usefulness and perceive ease of use. This research adopts the criteria of perceive usefulness and perceive ease of use in collecting data from the respondents. Results indicate there are positive correlations between perceived usefulness, perceived ease-of-use and attitude towards the Staff Information System.
  • Publication
    Understanding green technology from Malaysian online news
    (AIP Publishing, 2020)
    Harshita Aini Haroon
    ;
    Norshahrizan Nordin
    ;
    Mohd. Mustafa Al Bakri Abdullah
    ;
    Marniati Marniati
    Malaysia's commitment to a green Malaysia is unquestionable, particularly with the inception of the National Green Technology Policy a decade ago. One of the key objectives of the policy is raising the awareness of, and educating the general public on green technology since their understanding of it will influence how they receive relevant initiatives. This study, therefore, explores how green technology is portrayed in online news as it is a source of information on the subject. We asked what messages are projected, and particularly if the idea of collaborative efforts required for the success of green technology initiatives is reflected in the news. A scrutiny of 35 news pieces yielded from an internet search suggests that there is low public interest on green technology. The message conveyed to the public is that green technology is commonly the "job"of the government, with very little relevance to the individual. While notions of collaboration between key players are relayed through the news, the scarcity of reporting on the role of academia is of concern.
      16  1
  • Publication
    The influence of the external and internal factors on the adoption of the performance measurement system in the construction industry in Yemen
    (IOP Publishing, 2020)
    Abdulwadod Saeed Abdulwasea Hassan
    ;
    Norshahrizan Nordin
    ;
    Adi Anuar Azamin
    This study was conducted for testing the hypothesis of the relationship between contingency and institutional variables and the adoption of the performance measurement system (PMS) in the construction industry in Yemen. These variables were ordered as external and internal contextual factors that facilitate or hinder the adoption of the modern managerial account systems such as PMS. A survey questionnaire was deployed in this study to gather the data from the largest construction firms representing classes 1, 2, and 3. Then, 104 were returned and usable questionnaires were used for the analysis by employing Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS 0.3 software. The results show that the stakeholder involvement has the highest impact on the adoption of PMS whereas environmental uncertainty has no effect at all. In addition, leadership, information system, and quality management practices have significant positive effects, while the competition and strategy have significant but negative impacts on the adoption of PMS in construction firms in Yemen. Based on the findings, some implications have been drawn for promoting the adoption of performance measurement system in organizations in developing countries, including Yemen.
      1  1
  • Publication
    A study of customer-based brand equity prioritization by using analytical hierarchy process
    ( 2018-12)
    Emmi Aida Esan
    ;
    Norshahrizan Nordin
    ;
    Wan Norsyafawati W. Muhamad Radzi
    New entrepreneur face with issues in managing brand equity and its significant is that it helps firms to enhance their cash flow and product differentiation to enjoy and obtain benefits out of competitive advantage. Plus, brand equity is regarded as a key benchmark for the state of health of a brand, and monitoring is believed to be an effective way of managing brand. Previous researchers have discussed that there are two motives to study brand equity which are financial motivation in order to value the brand and improving market productivity. Therefore, brand equity is treated as the most valuable intangible asset according to literatures. Customer based brand equity can create the most powerful point of difference among product suppliers. Therefore, it is imperative to explore the dimension and criteria of customer based brand equity model which includes resonance, judgement, feelings, performance, imagery and salience. In order to explore the criteria prioritization of customer based brand equity amongst customers towards the new product sell by entrepreneur in the market, researcher obtained filled questionnaires from 20 respondents who have experience in buy new local product by entrepreneurs. Analytical Hierarchy Process (AHP) which is one of Multi Criteria Decision Method families was used as methodology for this study. AHP methodology is implemented in this study. Result shows the prioritization of criteria in customer based brand equity model significantly contribute to the brand equity of products by entrepreneur. Furthermore, the contribution of this study is to the extent to which the new entrepreneurs can use the prioritization criteria findings to create the brand equity for their product and customer’s wants towards new products can be fulfilled.
      1  13
  • Publication
    SURVIVE AND THRIVE: DRIVING FACTORS FOR SMES PERFORMANCE IN MALAYSIA
    ( 2023-01-01)
    Kassab E.A.
    ;
    Norshahrizan Nordin
    ;
    Mohammad Harith Amlus
    ;
    R Badlishah Ahmad
    Purpose: The purpose of this paper is to empirically test the relationships between entrepreneurial orientation (EO), total quality management (TQM), and small and medium-sized enterprises (SMEs) performance. It specifically examines whether innovation practices (IPs) mediate the EO, TQM, and SME performance relationships. Design/methodology/approach: A self-administered questionnaire was utilised to collect data from owners/managers of SMEs in Malaysia. The validity and reliability of the instrument were evaluated. Structural equation model utilised to analyse the relationships using PLS 3.3.9. Findings: Statistical outcomes displaying a significant direct effect of EO and IPs on SMEs’ performance, while TQM displayed an insignificant effect on SMEs’ performance. For mediation effect analysis, the indirect effect of EO and TQM on SMEs’ performance through IPs was significant. Research limitations/implications: A sample of manufacturing SMEs was investigated using a quantitative cross-sectional research design. Future research could use qualitative techniques or a longitudinal research design for further information analysis. Practical implications: The research findings provide insights into the owners/managers of SMEs in today’s dynamic manufacturing environment, with a focus on EO and TQM as driving factors to enhance their performance. Originality/value: The research extends the literature on EO and TQM with a comprehensive understanding from the standpoint of Malaysian SMEs.
      3  18
  • Publication
    A conceptual kano and quality function deployment (Qfd) framework for healthcare service
    ( 2011-02)
    Norshahrizan Nordin
    ;
    Razli Che Razak
    Healthcare organization is struggling to provide customer driven quality service. The key success of healthcare service is the ability to develop a comprehensive healthcare service and deliver the best service direct to customer as required. Coherently, the measure of customer feedback should definitely show good perception of service fulfillment and satisfaction. As part of quality improvement process, an outstanding healthcare organization should practice an effective complaint management system (CMS) as the main voice of customer (VOC) source, which directly mirror the quality of healthcare service. The CMS will act as an essential decision support tool by providing seamless handling of complaints, introduces systematic improvement process, thus enabling hospitals to turn weakness into opportunities. However, Malaysian top public healthcare organizations are implicitly not really put much efforts to have a kind of proper CMS to treat complaints as critical and need immediate resolution. In other words, the VOC might not be heard in right way and account as the customer demand, expect and desire. This scenario may be the evident and reason why the present states of public Malaysian healthcare service providers are still unable to fully incorporate the customer requirement or complaint in to their strategic agendas, which account all the customer needs and expectations. This paper presents the current scenario of local public health care service with special focus to their implementation of CMS or similar system, in conjunction with healthcare constraints and VOC. Based on recent healthcare literature, an inclusive comparison is made and discussed to justify the gap of improvement in healthcare service. From findings, it is identified that complaint management practice is lacking of systematic procedure to prioritize complaints by customers. To be competitive, an alternative customer prioritizing approach mainly incorporates the Quality Function Deployment (QFD) and Kana's Model is proposed conceptually. The new mechanism concept is hope to effectively address a complaint which not only satisfies the customer but also an opportunity to create positive experience with customers, building a healthier foundation, stronger brand value and avoiding legal penalties. It also provides fair balance information for decision making while facing constraints such as operational, legal, human resource and market pressures.
      2  10
  • Publication
    Non-linear Berger’s coefficient prioritization for quality of sustainability in healthcare services
    ( 2018-12)
    Cheng Ching Yong
    ;
    Norshahrizan Nordin
    The study is conducted in order to determine the determinant factors towards the quality for sustainability in healthcare services. The sampling location was the Perlis and Kedah state and 103 target sampleswere selected to involvein this study.Quality Function Deployment (QFD) was one of the quality improvement methodsfor high quality services. However, there is a limitation for QFD to identify the patient’s needs. The Kano Model provides a way to better understand of patients’ needs through the Kano Quality Attribute categories. Thus, the integration approach of Kano Model and QFD is proposed in this study. The patients’ requirement regarding the determinant factors was first obtained through the Kano analysis. Next, the quantitative results from the Kano Model Berger’s coefficient weretranslatedinto the QFD. In the QFD, the technical attributes were developed to identify the correlation between the patients’voices and technical attributes. Finally, both the patients and technical prioritized elements are rank based on their importance by satisfaction index (SS) and dissatisfaction index (DS). The findings from the study able to benefits the healthcare decision maker to design and improve the medical service quality to enhance quality for sustainability in the healthcare services based on the patients and technical prioritized
      2  15
  • Publication
    Healthcare technology management implications using artificial intelligence for healthcare industry
    ( 2024)
    Ezekiel Anthony
    ;
    Norshahrizan Nordin
    ;
    Wei Chern Ang
    This research is designed to investigate the usage of Artificial Intelligence (AI) in Healthcare Technology Management and to present its impacts on Employee Engagement among healthcare workers. The fast growth of data in healthcare has created an ideal environment for the development of Artificial Intelligence (AI). Healthcare workers have experienced a paradigm shift brought on by Artificial Intelligence, which promises to increase the quality of services provided. This research ID of: RSCH ID-22-05617-MT2 under National Medical Research Registration under protocol: Protocol UniMAP TIOHTMUAIFEE
      1  22