Muhammad Shahar Jusoh
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Preferred name
Muhammad Shahar Jusoh
Official Name
Muhammad Shahar , Jusoh
Alternative Name
Zakaria, M. S.
Jusoh, Muhamad Shahar
Jusoh, M. Shahar
Jusoh, M. S.
Main Affiliation
Scopus Author ID
55898412500
Researcher ID
CYI-2050-2022

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Proposing an integrated multi-criteria decision making approach to evaluate total quality management best practices in Malaysia hotel industry

2020 , K Y Sin , Muhammad Shahar Jusoh , A Mardani

Although numerous studies have focused on significant role of total quality management (TQM) in literature, little attention has been paid to using the multi-criteria decision making (MCDM) approach for analysis of TQM practices especially in the context of hospitality. The purpose of this study is to identify, prioritize and evaluate the TQM best practices in hotel industry by integrating the DEMATEL and ANP approaches. DEMATEL is employed to determine the interrelationships among the main practices and sub-practices while ANP is employed to examine the weights of main practices and sub-practices. The results of this study indicated that employee management had the first rank among other practices whereas the second and third rank encompass customer relationship management and leadership respectively. The findings of this study has shown guidance to practitioners to implement proper TQM in their organizations, effectively by using the suggested set of identified TQM best practices.

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Evaluation using fuzzy delphi method (FDM) on management practices and performance in Malaysian public sector

2023 , M. Z. Mohamud , Muhammad Shahar Jusoh

This study intends to obtain questionnaire item suitability in evaluating the effectiveness of management practices (talent, innovation and knowledge) towards performance of organisation with indirect effect of top management commitment and dynamic capabilities. A set of questionnaires consisting of 111 items from 6 constructs related to this study were compiled based on the literature search. Deciding the appropriate items in a construct is crucial in conducting survey. Including inappropriate items and excluding significant items in the questionnaire will certainly alter the direction of a study. The Fuzzy Delphi Method (FDM) was used to reinforce unanimity agreements among the expert panel regarding each item's suitability. The panel consists of 18 experts from subject matter expert of professional or practitioner who worked or experienced in the respected matters and academician of the related field. The validation process simulated recent FDM which used Triangular Fuzzy Numbers as well as Defuzzification concept. FDM analysis result found that the first prerequisite (threshold value of d≤0.2) and the second prerequisite (expert consensus greater than 75%) were fulfilled, therefore all the 111 items were accepted. The instruments content is valid for this study to proceed the investigation of the management practices effectiveness towards performance of organisation with indirect effect of top management commitment and dynamic capabilities.

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The mediating role of adaptability cultural trait approach on transformational leadership style and job satisfaction in the work environment: A study on Malaysian GLCs

2013-10 , Arman Hadi Abdul Manaf , Muhammad Shahar Jusoh , Mohammad Harith Amlus , Mohd. Suberi Ab. Halim

This study investigates the relationships between transformational leadership style, organizational culture, and attitudinal outcomes of job satisfaction of organizational members. Hierarchical multiple regression analysis is used to investigate the relationships between transformational leadership style, the mediating effect of organizational culture, and level of job satisfaction of organizational members. This study was conducted among corporate members at the mid-managerial levels in selected Government-linked companies (GLCs) under the GLC Transformation Programme (GTP), which are listed in Bursa Malaysia. The results showed that adaptability cultural trait has positively mediated the link between transformational leadership style and job satisfaction of members at their workplace. Traits in the culture practiced in an organization through leadership is the main element to design and to strategize on the way an organization works to deliver tangible and sustainable results in the future.This study contributes to the dynamics of the causative relations between the selected variables,and highlights the important role of transformational leadership and organizational culture in ascertaining the job satisfaction of corporate membersin the Malaysian context.

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Market orientation, supply chain integration and innovation performance: the mediating role of organisational culture

2023-01-01 , Abd Aziz H. , Muhammad Shahar Jusoh , Mohammad Harith Amlus

The purpose of this research is to shed light on the synergistic effect of market orientation and supply chain integration on innovation performance with the mediating effects of organisational culture. This study employs data collection from 105 companies prioritising the Malaysian manufacturing industry. The formulated hypotheses were analysed using PLS-SEM method. The findings highlighted on the significant effect of market orientation and supply chain integration on innovation performance strengthened through organisational culture. This research benefits the existing academic field, as well as implications to the managers, decision makers and government in the development of strategies drawing from innovation performance’s influencers.

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On time delivery improvement - Implementing six sigma DMAIC method

2021-07-21 , Salvaragh I.R. , Muhammad Shahar Jusoh , Sri Sarah Maznah Mohd Salleh , Rosmaini Ahmad , Din M.S.H.

The likelihood of meeting on time delivery expectation for electronic manufacturer is demonstrated as the productivity's result. It depicts that adequate item is accessible for delivery, permitting the variability in yield, and the likelihood that the item will be sent in the submitted time frame, taking into consideration process duration change. Numerous service firms use delivery time assurances to go after clients in the commercial focus. This study reports the application of a 6σ project on the improvements of Company X products on time delivery. The methodology adopted in this study is the Define Measure Analyse Improve Control (DMAIC) technique of 6σ. This method is adopted as Six Sigma gives a viable instrument to concentrate on customer prerequisites, through improvements of process quality. Six Sigma projects are performed with the goal of improving on time delivery, in- process quality and product quality. This study describes the application of the Six Sigma methodology, focusing the five phases - Define, Measure, Analyze, Improve and Control, by taking the example of a project, and demonstrates the benefits attained.

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Performance evaluation on locomotion system, body size and hull design on amphibious-based design of unmanned ground vehicle using Taguchi method

2023 , Mohd Iqhwan Izhar , Muhammad Shahar Jusoh , Rosmaini Ahmad , Mohd Shihabudin Ismail , Wan Nor Munirah Ariffin

Unmanned Ground Vehicle (UGV) is a robotic structured-based vehicle that operated on the ground but did not contain any human on board. It controlled either autonomously or remote controlled by a human operator from a distance. The operator observes the situation by using a camera that contains live feed that had been attached to the UGV. More advanced version of UGV is called "Autonomous UGV", where it controlled fully by sensors system. Thus, make this version of UGV highly reliable in replacing human for doing jobs in hazardous area or a place that is impossible for human to reach. This paper study the performance evaluation of UGV in term of their locomotion system, body size and hull design by using Taguchi method. The current UGV design under study is less flexible as it only operates on land. The objective of this study is to identify the optimal design parameters of the UGV towards amphibious functionality development. This study bridge the gap between engineering and management perspectives in reducing the time needed to perform testing on new design and reducing cost of experiment by using the Taguchi Method. The result shows that the ideal parameters design combination based on the signal-to-noise ratio calculated using the larger the better formula is the wheeled locomotion system with 350 X 250 X 200 dimension of body size and round-bottom shape of hull design.

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Negative moderating effect of social intelligence on the relationship between entrepreneurial talent and sustainable performance among technology-based SMEs in Malaysia

2017-10 , Dayang Hasliza Muhd Yusuf , Mohd Salleh Hj Din , Muhammad Shahar Jusoh

This study demonstrates the negative effect of social intelligence on the relationship between entrepreneurial talent and sustainable performance. The entrepreneurial talent refers to the ability to carry out entrepreneurial activities. The negative moderating effect of social intelligence explains the importance of having work experience as a manner to develop necessary skills prior to starting up a new business. This study uses data from 91 entrepreneurs in technology based SMEs in Malaysia and employs structured equation modelling analysis. The results set a boundary condition to the generally presumed relationship between entrepreneurial talent and sustainable performance of SMEs, thereby improving the understanding of how these phenomena are related.

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Investigation on the Effect of Industrial Hygiene towards Innovation Performance: A Case of the Construction Industry in Malaysia

2020-06-10 , Zainol N.Z. , Muhammad Shahar Jusoh , Mohammad Harith Amlus , Nasrul Hamidin , Ibrahim F.A.

The construction industry is growing extraordinarily, progressive and profitable. It is one of the topmost sectors that contribute to the economy of a country. Even so, it is the riskiest industry as construction workplace has the highest number of fatality and injuries. Safety and health issues remain critical to the construction industry due to its working environment and the complexity of working practices. When related to health, hygiene is one factor to be observed, in which safety is a primary concern in the construction sector. Hygiene, being part of safety and health management in site plays a significant role in the performance of an organization. At some extent, ignorance of hygiene resulted catastrophically. The present study found the influence of industry hygiene towards innovation performance in the construction industry. The industrial hygiene which measured through few dimensions, i.e. hygiene knowledge, personal hygiene behaviour and hygiene personnel protection equipment are tested against innovation performance as the dependent variable. Following the comprehensive reviews, it is pertinent for the research to choose a quantitative undertaking, where questionnaires survey is the primary tool to collect the data among the construction companies, i.e., developers and contractors that registered with CIDB. The instrument will be developed to investigate the influence of industrial hygiene practices toward innovation performance. The research objectives will be achieved by statistically analyzing the collected data with Structural Equation Modeling (SEM) to verify the relationship between the variables.

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Product pairing selection for promotion using partitioning method

2023 , Wan Nor Munirah Ariffin , Raveena Subramaniam , Erni Puspanantasari Putri , Muhammad Shahar Jusoh , Muhamad Hafiz Masran , Mohamad Nur Khairul Hafizi Rohani , Yussof Hussin , Noormaizatul Akmar Ishak , Emy Aizat Azimi , Siti Sharina Mohd Shukri

Slow-moving product is harmful to the business. The slow-moving products take up space and tie up the company’s capital and leave the company with fewer funds to invest in its business. Several factors can cause this issue. There are several methods ranging from statistics to heuristic methods for a company to identify slow-moving inventory but all of them rely on data. In this paper, a partitioning technique from the graph network is proposed to partition the inventories or products into a few clusters. It can help the company to identify what group does the product belongs to and at the same time suggest to the company which product can be paired up or bundled up together to clear up aging and slow-moving products. The partition technique is proposed, and the algorithm is coded using the Visual C++ programming language. The simulation results show that the proposed method can partition the task graph onto smaller subgraphs. The subgraphs called cluster consists of the nodes or products with similar purchase volume (the strong connection between the two nodes). Implementing the partitioning technique could help the companies or managers select the appropriate product to be paired together when doing the promotion.

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The Moderating Effect of Innovation Capability on The Innovation Performance Relationship: A Conceptual Framework

2024-06-07 , Haulah Abd Aziz , Muhammad Shahar Jusoh , Mohammad Harith Amlus

Researchers have indicated surge of interest on seeking clarification for higher improvement in organizations' innovation performance. The scholarly articles highlighted that market orientation, total quality management and supply chain integration are considered the most valuable asset within organizations' operations. Empirical findings, however, reiterate on the inconclusive impacts of negative, positive and no impacts on the firms' innovation performance relationship. In pursuance of addressing this research gap, this paper postulates on the conceptual framework discussing the moderating effect of innovation capability on the synergy between market orientation, total quality management and supply chain integration on innovation performance. It underlines that the effectiveness of innovation performance's antecedents can be improved through direct or indirect applications of innovation capability. In summary, the critical analyses discover in this research will improve the existing information on the domain of market orientation, total quality management, supply chain integration, innovation capability and innovation performance as well as providing references for investigation in other countries.

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