Publication:
Evaluation using fuzzy delphi method (FDM) on management practices and performance in Malaysian public sector
Evaluation using fuzzy delphi method (FDM) on management practices and performance in Malaysian public sector
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Date
2023
Authors
M. Z. Mohamud
Muhammad Shahar Jusoh
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Publisher
AIP Publishing
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Abstract
This study intends to obtain questionnaire item suitability in evaluating the effectiveness of management practices (talent, innovation and knowledge) towards performance of organisation with indirect effect of top management commitment and dynamic capabilities. A set of questionnaires consisting of 111 items from 6 constructs related to this study were compiled based on the literature search. Deciding the appropriate items in a construct is crucial in conducting survey. Including inappropriate items and excluding significant items in the questionnaire will certainly alter the direction of a study. The Fuzzy Delphi Method (FDM) was used to reinforce unanimity agreements among the expert panel regarding each item's suitability. The panel consists of 18 experts from subject matter expert of professional or practitioner who worked or experienced in the respected matters and academician of the related field. The validation process simulated recent FDM which used Triangular Fuzzy Numbers as well as Defuzzification concept. FDM analysis result found that the first prerequisite (threshold value of d≤0.2) and the second prerequisite (expert consensus greater than 75%) were fulfilled, therefore all the 111 items were accepted. The instruments content is valid for this study to proceed the investigation of the management practices effectiveness towards performance of organisation with indirect effect of top management commitment and dynamic capabilities.