Julinawati Suanda
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Julinawati Suanda
Official Name
Suanda, Julinawati
Alternative Name
Suanda, J.
Suanda, Julinawati
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  • Publication
    Health-related social media use among youth in Malaysia
    ( 2023-04-24)
    Husna Afifi Mohd Yusoff @ Mat Jusoh
    ;
    Mohammad Rezal Hamzah
    ;
    Abdul Rahman Abdul Manaf
    ;
    Julinawati Suanda
    ;
    Suhana Abdul Mutalib
    ;
    Ayub S.H.
    In the Web 2.0 era, social media are pervasive, rapidly evolving and increasingly influencing people's daily life and their health behaviour. Emerging as a potential source for online health information it significantly contributed to the increase in access and usage of new media, particularly among youth. However, little is known about how they use social media for such purposes. This study is seek to identify the patterns of social media use among youth scouting around (1) the most popular social media, types and form of information sought (2) frequency of social media use and (3) activities on social media in the context of health information search. This descriptive quantitative study consisted of an online questionnaire survey of 509 youth. The population is a group of youths who are pursuing their studies at public universities (age range 18-25) randomly selected through multi stage random sampling. Four selected universities to represent the zones and G Power Analysis Software has been used to identify sample size. Facebook is the main choice for respondents in the search for health information after Youtube and Blog. Twitter was less used by respondents in the context of health information search. In terms of health information sought, the majority of respondents liked to seek information about the cause of the disease, symptoms, complications or effects and nutritional information. Most respondents prefer to seek health information in the form of images and storytelling/personal experiences of suffering from illness. Respondents spent most of their time on Blog and Youtube for reading on health information. Youth are using social media for seeking health information. However, they are more likely to consume information than they are to contribute to the information posted online. The inherent value of "social"in social media is not being captured with online health information use.
  • Publication
    Service Quality as Predictors of Patient Satisfaction in Penang Private Hospitals
    ( 2024-06-07)
    Julinawati Suanda
    ;
    Kamal N.S.F.M.
    ;
    Ummi Naiemah Saraih
    ;
    Ahmad Zulhusny Rozali
    ;
    Ayub S.H.
    ;
    Husna Afifi Mohd Yusoff @ Mat Jusoh
    ;
    Mohammad Rezal Hamzah
    ;
    Marniati
    ;
    Andika F.
    The purpose of this paper is to evaluate the quality of healthcare services by investigating the factors affecting patient satisfaction and predictors in private hospitals in Georgetown, Penang, Malaysia based on three service quality dimensions of the SERVQUAL which Responsiveness, Reliability, and Tangibility. A modified SERVQUAL questionnaire was used using random sampling to gather the research data and the respondents are consisted of 204 public and outside patients who are prior to the onset of the investigation. Pilot test is conducted for 54 respondents and all the variables obtain Cronbach's Alpha more than 0.7 which is acceptable. Statistical Package for the Social Science (SPSS) is used to evaluate data of this research. The results of the study revealed that the perceived healthcare services in private hospitals do not significantly vary. The dimension of responsiveness was rated the highest while tangibility was perceived as the least important of the three SERVQUAL dimensions applied in this study. Therefore, this research suggests to use more dimensions of service quality theories and bigger samplings to obtain better results and may be used to contribute in enhancing the quality of healthcare services of private hospitals in Penang, Malaysia and in other similar environments.
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