Norshahrizan Nordin
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Norshahrizan Nordin
Official Name
Norshahrizan, Nordin
Alternative Name
Noordin, Norshahrizan
Nordin, N.
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Scopus Author ID
57147124600
Researcher ID
J-3467-2014

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  • Publication
    Assessment of functional and dysfunctional on implant stability measurement for quality of life
    ( 2017-02-01)
    Norshahrizan Nordin
    ;
    Mohd. Mustafa Al Bakri Abdullah
    ;
    Fauziah Che Mat
    ;
    Muhammad Abdullah.
    ;
    Razli Che Razak
    ;
    Abdul Hamid Adom
    This study was conducted to investigate the effect of an implant wearer comprising among orthopedic patients as well as the use of implant dentistry in Northern Malaysia. A total of 100 questionnaires were distributed and 70 questionnaires can be used to record, analyze and test hypotheses. Data for all variables were collected through a questionnaire administered alone and analyzed by using SmartPLS V3. A total of four (4) hypotheses have been formulated and the results show that the hypothesis is supported. The results show that: (1) limit the functionality and quality of life was significantly (0.904) in connection with the implant wearer, (2) physical pain was significantly (0.845) relating to the quality of life, (3) physical discomfort was significantly (0.792) in connection with quality of life, and also (4) social discomfort is significant as well (0.809). This finding suggests that there are positive effects on the implant wearer who through life routine. The results of the study may also serve as a basis for reliable decisions related to quality of life and for the implementation of awareness campaign that increase how the need for humanity in the field of quality involvement.
  • Publication
    An internal and external factors affecting customer loyalty: a case study of fast food industry in Kulim, Kedah
    (AIP Publishing, 2023)
    Nur Syuhadah Kamaruddin
    ;
    Norshahrizan Nordin
    ;
    Suraiya Ibrahim
    ;
    S. M. S. Izwaan
    ;
    Marniati Marniati
    Malaysia is one of the countries which show the largest household budget spending in food. Fast food industries which operating in Malaysia, having a rapidly expanding and balanced growth for the past few years. It is very convenience to the busy lifestyles. McDonald is the highest leading fast food brand among the food and beverages. It is the most successful fast food chain in the world. McDonald's was originated in California, USA in 1954. It has been the most recognized brand in the world. McDonald's has successfully established more than 30,000 franchising in 119 countries. McDonald's also enhancing its brand image through the social activities and sponsorship of special events sports such as sponsorship for the Champions League Football. Based on the results, the highest mean is Satisfaction which has 3.6614 mean and 0.53362 for standard deviation. The lowest mean is Customer Loyalty whereby the mean is 3.1980 and for the standard deviation is 0.78547. It tells that each business should show the primary focus to the customers because they are the source of income for a company. Furthermore, the fast food business is necessary to create customer loyalty for long term endurance in the market. This research includes the factors that affect the customer loyalty towards the McDonald's. The respondents are among 100 customers' who dine in Kulim McDonald's. This study is aimed to examine the internal and external factors affect customer loyalty. This can craft loyalty customers to their business. Customer's loyalty is an important element for a company or business to generate profit and maintain sustainability in the market. Loyal customers are the customer who purchase the company's products and services and maintains the positive assertiveness towards the service provider. Loyalty is also considered as long term pledge which involves the repeated benefaction and favorable point of view.
  • Publication
    Does ERP implementation mediate the relationship between knowledge management and the perceived organizational performance of the healthcare sector? Evidence from a developing country
    (Taylor & Francis, 2023)
    Mohammad Rezaul Karim
    ;
    Norshahrizan Nordin
    ;
    Mohd Faizal Yusof
    ;
    Mohammad Bin Amin
    ;
    Md. Aminul Islam
    ;
    Md. Sharif Hassan
    The objective of this paper is to examine the relationships among knowledge management (KM), enterprise resource planning implementation (ERPI) and perceived organizational performance (POP). Besides, ERP implementation is employed as a mediator in this study to determine the impact of KM on POP. A total of 395 responses were received from healthcare sector staff working as Physicians, nurses, medical technicians, and information system-related officers in the 224 Healthcare organizations of Bangladesh. PLS-SEM was used to analyze the data using SMARTPLS 3.2.9 and SPSS applications. The results revealed that KM factors such as knowledge creation (KI), knowledge sharing behavior (KSB), knowledge implementation (KI), and ERP implementation positively affect the POP. In addition, ERPI mediates the relationship between KM factors (KC, KSB, KI) and POP. The study has contributed by investigating the mediating effect of ERPI between KM and POP, which will help academicians and researchers further investigate the effect on other developing countries’ healthcare sectors. Moreover, the study results will help to explore insights on knowledge and technology opportunities for healthcare sector stakeholders and policymakers.
  • Publication
    Assessment of functional and dysfunctional on implant stability measurement for quality of life
    ( 2017)
    Norshahrizan Nordin
    ;
    Mohd. Mustafa Al Bakri Abdullah
    ;
    Fauziah Che Mat
    ;
    Muhammad Safizal Abdullah
    ;
    Razli Che Razak
    ;
    Abdul Hamid Adom
    This study was conducted to investigate the effect of an implant wearer comprising among orthopedic patients as well as the use of implant dentistry in Northern Malaysia. A total of 100 questionnaires were distributed and 70 questionnaires can be used to record, analyze, and test hypotheses. Data for all variables were collected through a questionnaire administered alone and analyzed by using SmartPLS V3. A total of four (4) hypotheses have been formulated and the results show that the hypothesis is supported. The results show that: (1) limit the functionality and quality of life was significantly (0.904) in connection with the implant wearer, (2) physical pain was significantly (0.845) relating to the quality of life, (3) physical discomfort was significantly (0.792) in connection with quality of life, and also (4) social discomfort is significant as well (0.809). This finding suggests that there are positive effects on the implant wearer who through life routine. The results of the study may also serve as a basis for reliable decisions related to quality of life and for the implementation of awareness campaigns that increase how the need for humanity in the field of quality involvement.
      14  4
  • Publication
    Non-linear Berger’s coefficient prioritization for quality of sustainability in healthcare services
    ( 2018-12)
    Cheng Ching Yong
    ;
    Norshahrizan Nordin
    The study is conducted in order to determine the determinant factors towards the quality for sustainability in healthcare services. The sampling location was the Perlis and Kedah state and 103 target sampleswere selected to involvein this study.Quality Function Deployment (QFD) was one of the quality improvement methodsfor high quality services. However, there is a limitation for QFD to identify the patient’s needs. The Kano Model provides a way to better understand of patients’ needs through the Kano Quality Attribute categories. Thus, the integration approach of Kano Model and QFD is proposed in this study. The patients’ requirement regarding the determinant factors was first obtained through the Kano analysis. Next, the quantitative results from the Kano Model Berger’s coefficient weretranslatedinto the QFD. In the QFD, the technical attributes were developed to identify the correlation between the patients’voices and technical attributes. Finally, both the patients and technical prioritized elements are rank based on their importance by satisfaction index (SS) and dissatisfaction index (DS). The findings from the study able to benefits the healthcare decision maker to design and improve the medical service quality to enhance quality for sustainability in the healthcare services based on the patients and technical prioritized
      2  19
  • Publication
    Understanding green technology from Malaysian online news
    (AIP Publishing, 2020)
    Harshita Aini Haroon
    ;
    Norshahrizan Nordin
    ;
    Mohd. Mustafa Al Bakri Abdullah
    ;
    Marniati Marniati
    Malaysia's commitment to a green Malaysia is unquestionable, particularly with the inception of the National Green Technology Policy a decade ago. One of the key objectives of the policy is raising the awareness of, and educating the general public on green technology since their understanding of it will influence how they receive relevant initiatives. This study, therefore, explores how green technology is portrayed in online news as it is a source of information on the subject. We asked what messages are projected, and particularly if the idea of collaborative efforts required for the success of green technology initiatives is reflected in the news. A scrutiny of 35 news pieces yielded from an internet search suggests that there is low public interest on green technology. The message conveyed to the public is that green technology is commonly the "job"of the government, with very little relevance to the individual. While notions of collaboration between key players are relayed through the news, the scarcity of reporting on the role of academia is of concern.
      23  2
  • Publication
    Healthcare technology management implications using artificial intelligence for healthcare industry
    ( 2024)
    Ezekiel Anthony
    ;
    Norshahrizan Nordin
    ;
    Wei Chern Ang
    This research is designed to investigate the usage of Artificial Intelligence (AI) in Healthcare Technology Management and to present its impacts on Employee Engagement among healthcare workers. The fast growth of data in healthcare has created an ideal environment for the development of Artificial Intelligence (AI). Healthcare workers have experienced a paradigm shift brought on by Artificial Intelligence, which promises to increase the quality of services provided. This research ID of: RSCH ID-22-05617-MT2 under National Medical Research Registration under protocol: Protocol UniMAP TIOHTMUAIFEE
      1  27
  • Publication
    The influence of the external and internal factors on the adoption of the performance measurement system in the construction industry in Yemen
    (IOP Publishing, 2020)
    Abdulwadod Saeed Abdulwasea Hassan
    ;
    Norshahrizan Nordin
    ;
    Adi Anuar Azamin
    This study was conducted for testing the hypothesis of the relationship between contingency and institutional variables and the adoption of the performance measurement system (PMS) in the construction industry in Yemen. These variables were ordered as external and internal contextual factors that facilitate or hinder the adoption of the modern managerial account systems such as PMS. A survey questionnaire was deployed in this study to gather the data from the largest construction firms representing classes 1, 2, and 3. Then, 104 were returned and usable questionnaires were used for the analysis by employing Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS 0.3 software. The results show that the stakeholder involvement has the highest impact on the adoption of PMS whereas environmental uncertainty has no effect at all. In addition, leadership, information system, and quality management practices have significant positive effects, while the competition and strategy have significant but negative impacts on the adoption of PMS in construction firms in Yemen. Based on the findings, some implications have been drawn for promoting the adoption of performance measurement system in organizations in developing countries, including Yemen.
      2  7
  • Publication
    A conceptual kano and quality function deployment (Qfd) framework for healthcare service
    ( 2011-02)
    Norshahrizan Nordin
    ;
    Razli Che Razak
    Healthcare organization is struggling to provide customer driven quality service. The key success of healthcare service is the ability to develop a comprehensive healthcare service and deliver the best service direct to customer as required. Coherently, the measure of customer feedback should definitely show good perception of service fulfillment and satisfaction. As part of quality improvement process, an outstanding healthcare organization should practice an effective complaint management system (CMS) as the main voice of customer (VOC) source, which directly mirror the quality of healthcare service. The CMS will act as an essential decision support tool by providing seamless handling of complaints, introduces systematic improvement process, thus enabling hospitals to turn weakness into opportunities. However, Malaysian top public healthcare organizations are implicitly not really put much efforts to have a kind of proper CMS to treat complaints as critical and need immediate resolution. In other words, the VOC might not be heard in right way and account as the customer demand, expect and desire. This scenario may be the evident and reason why the present states of public Malaysian healthcare service providers are still unable to fully incorporate the customer requirement or complaint in to their strategic agendas, which account all the customer needs and expectations. This paper presents the current scenario of local public health care service with special focus to their implementation of CMS or similar system, in conjunction with healthcare constraints and VOC. Based on recent healthcare literature, an inclusive comparison is made and discussed to justify the gap of improvement in healthcare service. From findings, it is identified that complaint management practice is lacking of systematic procedure to prioritize complaints by customers. To be competitive, an alternative customer prioritizing approach mainly incorporates the Quality Function Deployment (QFD) and Kana's Model is proposed conceptually. The new mechanism concept is hope to effectively address a complaint which not only satisfies the customer but also an opportunity to create positive experience with customers, building a healthier foundation, stronger brand value and avoiding legal penalties. It also provides fair balance information for decision making while facing constraints such as operational, legal, human resource and market pressures.
      1  12
  • Publication
    Towards sustainable healthcare in Malaysia: unveiling essential determinants
    ( 2024)
    Wan Zulia Zafini Wan Zulkifli
    ;
    Norshahrizan Nordin
    ;
    Ehab Aktham Kassab
    The need for a sustainable healthcare system in Malaysia has become more pressing due to the growing demand for healthcare services and changing societal requirements. This urgency is driven by the goals set under Sustainable Development Goal 3 (SDG3), to be achieved by 2030. Malaysia faces significant challenges in its healthcare sector, closely linked to this global issue. The sustainability of healthcare services is intricately tied to the relationship of social support, cultural factors, and economic changes. Therefore, constructing resilient healthcare systems capable of withstanding unforeseen challenges, such as pandemics, necessitates a comprehensive approach that takes into account these multifaceted factors. This paper aims to introduce a conceptual framework centered around social support, cultural factors, and economic changes in the context of healthcare sustainability in Malaysia. This framework emphasizes the importance of robust social support systems, cultural competence, and economic adaptability in ensuring healthcare service sustainability. This study sheds light on the pivotal determinants of healthcare service sustainability, aligning with the objectives of SDG3. It highlights the urgent need for policy reforms, cross-sector collaboration, and economic alignment to effectively address these multifaceted challenges and ensure the achievement of healthy lives and well-being for all.
      23  3