Mohd Affendi Ahmad Pozin
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Preferred name
Mohd Affendi Ahmad Pozin
Official Name
Mohd Affendi , Ahmad Pozin
Alternative Name
Pozin, M. A.A.
Ahmad Pozin, Mohd Affendi
Pozin, Mohd Afendi Ahmad
Main Affiliation
Scopus Author ID
57191530810
Researcher ID
DLM-4226-2022

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  • Publication
    Parents satisfaction towards the childcare service centre: does babysitter’s matter?
    (AIP Publishing, 2021)
    Aidanazima Abashah
    ;
    Mohd Fathi Abd Yaziz
    ;
    Ummi Naiemah Saraih
    ;
    Mohd Affendi Ahmad Pozin
    ;
    Ahmad Zulhusny Rozali
    Customer satisfaction is of the utmost importance for a company to improve its management, service and quality. The aim of this research study is therefore to investigate what are the critical factors in the satisfaction of the parent with childcare services. By using the questionnaire survey, a quantitative approach was used. The questionnaires consist of 21 questions, including the profile of the respondents. The data collected was analysed using the SPSS software and the findings show a positive significant relationship between each of the variables that are babysitter's factors (babysitter's qualification with r=0.506 and p<0.01, babysitter's behaviour with r=0.506 and p<0.01 and babysitter's practice with r=0.303 and p<0.01) towards the satisfaction of the parent. The analysis of reliability, descriptive, correlation and regression were included in the running of the data. Therefore, on the basis of the research findings, the researcher suggests that the childcare centre should continuously improve its services, particularly in terms of qualification, behaviour and practice of babysitters.
      4  11
  • Publication
    Performance and accountability for sustainable reporting and trust: An exploratory study
    ( 2023-04-24)
    Ibrahim S.
    ;
    Wan Sallha Yusoff
    ;
    Ummi Naiemah Saraih
    ;
    Nurfareena Zahari
    ;
    Mohd Affendi Ahmad Pozin
    NPOs in Malaysia rely on public trust to exist. However, trust has always been difficult due to a lack of accountability. This study was implemented through a comparative case of NPOs in Malaysia. Performance accountability reporting practices are crucial because NPOs involve and potentially face implications for public trust. In this study, valorising on institutional work perspective was adopted as its theoretical underpinning and mobilized to trace how NPOs engaged in elective accountability. By using the qualitative case study, in-depth interviews have been done to gain insightful information related to performance accountability reporting. Interestingly, the findings of the study suggested that performance accountability reporting had been shifted to concentrate on the non-financial disclosures include social media platform that is relevant to the public. This study contributes to the new knowledge by understandings how NPOs strategy of accountability enhance public trust and, therefore, support their mission statement.
      1  30