Identifying appropriate picture of service quality, image and customer
satisfaction can help in finding weaknesses and strengths of the companies.
Current work aims at evaluating these variables’ status in LG International
Corp. in providing the suitable solutions. 308 domestic and foreign customers of
LG International Corp. were selected and author-made tools were implemented.
The collected data were analyzed using one sample t-test. Findings indicate
reliability, responsiveness, assurance, empathy, tangibility, technical quality,
image, service quality perception and customer satisfaction were in appropriate
level.
