Employee engagement influence the productivity level of employees, which consequently affecting organizational performance. Employee engagement in hotel sector is significant for organization to determine the image, brand and potential. Serving customers is the most crucial thing in services industry, which is doing that requires employee to fully engage in their job. Research on employee engagement in services sector becomes a major concern especially in finding most significant factor that could influence employee engagement. However, there is still lacking in the relationship especially understanding the intervening factor of the relationship. This research proves that the element of employee growth mindset is important for employee engagement apart from other organizational factors. This research contributes to the findings that the element of employee growth mindset is important towards employee engagement which the relationship of growth mindset as mediator was scarce in the field oh human resource. Finally, this study warrants future research in expanding the relationship between employee engagement study in hotel sector.
