Mode of delivery in collecting data. A comparison of postal, online survey and in-person using UWES-17 in malaysian 4-and 5-star hotels.

Quantitative research is a common method for most of researchers. Research on management were widely used this kind of method. A quantitative research is helpful to determine and predict the association. Somehow, in drawing the best conclusion requires a good methodology. The objective of this research is to identify the difference between three delivery modes of collecting data. Using Employee engagement scale (UWES-17) results shows that there are no differences between those three delivery modes. This research contributes to the method of collecting a data in which this study proven that there are methods of delivering questionnaire which helps researcher to gain responses in fast and efficient, especially to those require sample in a larger scale across region.