This study aimed to identify the effect of the banking quality services in the level
of customer satisfaction on a field study of commercial banks operating in
Jordan. The researcher adopted the descriptive and analytical concepts to
highlight on the subject of the study, analysis and extrapolation of the results,
through polled a random sample of (240) members of the customer. To achieve
the objectives of the study questionnaire was designed to gather preliminary
information from the study sample and in light of that has been collecting and
analyzing data and test hypotheses using the Statistical Package for Social and
Human Sciences (SPSS). This study has come to: the presence of trace of the
dimensions of service quality in customer satisfaction levels and at different
levels.
