A Case Study of Coffee Sachets Production Defect Analysis Using Pareto Analysis, P-Control Chart and Ishikawa Diagram

Nowadays, food and beverages companies in Malaysia are struggle to survive with their rival, hence improving quality and increase productivity are vital. This paper propose the method of analysis a coffee sachet production defectives by using statistical process control (SPC) tools and also to identify each types of defects with their root cause. This paper are using methodology of physical observation through examination of automated production flow line, then Ishikawa cause-and-effect diagram are created. The company valid information are obtained from the professional such as production managers, quality control executives and line supervisors, also staffs and operators that direct or indirectly involves the production line activities through interview and distributed feedback form. After that, a Pareto diagram analysis is done hence creating a control chart (p-chart) to illustrate the result analysis. The result shows there are high number of product defectives according to each type and waste production occur. The problem found was underweight, leaking, overweight, empty, unsealed and height out of the standard. The major causes of defectives coffee sachet and root causes of each defect types are specified which are human, machine, work methods, and materials. While the main root cause of underweight and leaking defect are caused by unskilled worker and improper adjustment at the machine each time before running the production.