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The influence of supply chain management strategies on organizational performance in hospitality industry

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cris.virtual.department Universiti Malaysia Perlis
cris.virtualsource.department 2bb10480-3583-47cd-8d74-78ba94cd7ae8
dc.contributor.author Omar Jawabreh
dc.contributor.author Abdullah Mahfoudh Salem Baadhem
dc.contributor.author Basel Jamal Ali
dc.contributor.author Anas Ahmad Bani Atta
dc.contributor.author Anis Ali
dc.contributor.author Fahmi Fadhl Al-Hosaini
dc.contributor.author Mahmoud Izzat Othman Allahham
dc.date.accessioned 2025-09-03T01:52:26Z
dc.date.available 2025-09-03T01:52:26Z
dc.date.issued 2023
dc.description.abstract The study's primary goal is to analyze the connection between SCM practices and organizational performance, and it also aims to evaluate the moderating role of management type. Quantitative data collected from Jordan's hotel and restaurant workers via questionnaire. Structural equation modeling is used to examine the hypothesized relationships. Organizational Performance is positively impacted by effective information sharing. Information Quality (IQ) positively affects Organizational Performance (OP), and Strategic Supplier Partnerships (SSP) play a crucial role. Customer Relationship Management (CRM) had no discernible effect on OP, according to the study. OP is positively impacted by Postponement (POS) techniques. When implemented, postponement increases the efficiency of the supply chain and the happiness of guests. Type of Management's moderating effect is investigated. It moderates the effects of Strategic Supplier Partnerships (SSP), Information Quality (IQ), Customer link (CR), and Postponement (POS) on Organizational Performance (OP) but has no effect on the link between Information Sharing (IS) and Organizational Performance (OP). The success of Jordan's hotel sector relies in part on how well its supply chain is managed. Insights from this research can help those working in the hotel industry improve supply chain operations and efficiency. Improving guest experiences and being competitive in Jordan's fast-paced hospitality industry may be driven through bolstering cooperation, creating strategic partnerships, and investing in information quality.
dc.identifier.doi 10.18576/AMIS/170511
dc.identifier.uri https://digitalcommons.aaru.edu.jo/amis/vol17/iss5/11/
dc.identifier.uri https://hdl.handle.net/20.500.14170/14493
dc.language.iso en
dc.publisher Natural Sciences Publishing
dc.relation.ispartof Applied Mathematics & Information Sciences
dc.relation.issn 1935-0090
dc.relation.issn 2325-0399
dc.subject Customer relationship (CR)
dc.subject Level of information quality (IQ)
dc.subject Level of information sharing (IS)
dc.subject Organizational performance (OP)
dc.subject Strategic supplier partnership (SSP)
dc.title The influence of supply chain management strategies on organizational performance in hospitality industry
dc.type journal-article
dspace.entity.type Publication
oaire.citation.issue 5
oaire.citation.volume 17
oairecerif.author.affiliation The University of Jordan
oairecerif.author.affiliation Universiti Malaysia Perlis
oairecerif.author.affiliation Al Qasimia University
oairecerif.author.affiliation Middle East University Jordan
oairecerif.author.affiliation Prince Sattam Bin Abdulaziz University
oairecerif.author.affiliation University of Science and Technology
oairecerif.author.affiliation Middle East University Jordan
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