Norshahrizan Nordin
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Preferred name
Norshahrizan Nordin
Official Name
Norshahrizan, Nordin
Alternative Name
Noordin, Norshahrizan
Nordin, N.
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Scopus Author ID
57147124600
Researcher ID
J-3467-2014

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  • Publication
    Non-linear Berger’s coefficient prioritization for quality of sustainability in healthcare services
    ( 2018-12)
    Cheng Ching Yong
    ;
    Norshahrizan Nordin
    The study is conducted in order to determine the determinant factors towards the quality for sustainability in healthcare services. The sampling location was the Perlis and Kedah state and 103 target sampleswere selected to involvein this study.Quality Function Deployment (QFD) was one of the quality improvement methodsfor high quality services. However, there is a limitation for QFD to identify the patient’s needs. The Kano Model provides a way to better understand of patients’ needs through the Kano Quality Attribute categories. Thus, the integration approach of Kano Model and QFD is proposed in this study. The patients’ requirement regarding the determinant factors was first obtained through the Kano analysis. Next, the quantitative results from the Kano Model Berger’s coefficient weretranslatedinto the QFD. In the QFD, the technical attributes were developed to identify the correlation between the patients’voices and technical attributes. Finally, both the patients and technical prioritized elements are rank based on their importance by satisfaction index (SS) and dissatisfaction index (DS). The findings from the study able to benefits the healthcare decision maker to design and improve the medical service quality to enhance quality for sustainability in the healthcare services based on the patients and technical prioritized
  • Publication
    A classifying and ranking selection of healthcare tourism services
    ( 2020-12)
    Nur Syahirah Mohd Asri
    ;
    Norshahrizan Nordin
    The study is conducted to classify and rankingselection ofhealthcare tourism servicesusing the integration of the Kano model and the Fuzzy Analytic Hierarchy Process (FAHP). The selection of healthcare tourism servicesis the determinant factor towards patients’ satisfaction. FAHP isone of the quality improvement methods toimprovehealth tourism. However, FAHP cannot identify the patients’ satisfaction. The Kano Model provides a way to better understandingof patients’ satisfaction through the Kano Quality Attribute categories. Thus, the integration between the Kano Model and FAHP is proposed in this study. The study firstidentifiesthe determinant factors towards patients’ satisfaction requirements in healthcare tourism services. Next, the study measured patients’ satisfaction using Kano and classified them into five groups: must-be,attractive,one-Dimensional,indifferent,andreverse. Finally, the study ranked the determinant factors towards patients’ satisfaction requirements by usingFAHPto prioritize the most important patients’ satisfaction requirements. The findings will help the healthcare decision-maker to design and improve health tourism to enhance patients’ satisfaction in healthcare tourism services based on the most important patients’ satisfaction requirement.