Conference Publications

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https://hdl.handle.net/20.500.14170/189

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Browsing Conference Publications by Author "A. F. Ramli"
  • Publication
    Disaster information by national disaster management agency (NADMA) on social media during disaster: a qualitative perspective
    (AIP Publishing, 2023)
    A. F. Ramli
    ;
    Mohammad Rezal Hamzah
    ;
    Nor'izah Ahmad
    Disaster information flashing a warning news and preparing the public to face an inescapable natural disaster. This paper presents a case study approach to explore the disaster information prepared by NADMA on social media during disaster. In-depth interviews were conducted with disaster management teams from National Disaster Management Agency Malaysia (NADMA). It provides the coding frameworks for analysis of semi-structured interviews with five individuals. The interviews were transcribed and then analyzed by using software. Results show NADMA often provides current situation news and disaster help response information for the public. There were clear preferences that the response guidelines and disaster preparedness education were the most information published in social media. Theoretically, this study aims to enriched the study of communication especially in disaster situations. The results could guide the aspect of information management by disaster management teams during disasters.
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  • Publication
    The level of public satisfaction on the information from National Disaster Management Agency Malaysia (NADMA) social media
    (AIP Publishing, 2023)
    A. F. Ramli
    ;
    Mohd Rezal Hamzah
    ;
    Nor'izah Ahmad
    The level of public satisfaction allows an organisation to measure the performance strategies for continual improvement, especially in terms of disaster information that must be transparent to prepare the public to face an inevitable natural disaster. Hence, the study is conducted to discover public satisfaction with the National Disaster Management Agency Malaysia (NADMA) information on social media. This study utilised a quantitative research approach through a simple random sampling technique. An online questionnaire survey was conducted, and 501 respondents were from the public on social media who follow the NADMA's official Facebook and Twitter were collected. The results showed that the public was delighted with the information from NADMA social media. There were clear preferences that information prepared by NADMA on social media meet public expectations well. Theoretically, this study aims to identify the level of public satisfaction towards information from NADMA's social media. The results could guide the aspect of information management by disaster management teams during disasters.