The level of public satisfaction allows an organisation to measure the performance strategies for continual improvement, especially in terms of disaster information that must be transparent to prepare the public to face an inevitable natural disaster. Hence, the study is conducted to discover public satisfaction with the National Disaster Management Agency Malaysia (NADMA) information on social media. This study utilised a quantitative research approach through a simple random sampling technique. An online questionnaire survey was conducted, and 501 respondents were from the public on social media who follow the NADMA's official Facebook and Twitter were collected. The results showed that the public was delighted with the information from NADMA social media. There were clear preferences that information prepared by NADMA on social media meet public expectations well. Theoretically, this study aims to identify the level of public satisfaction towards information from NADMA's social media. The results could guide the aspect of information management by disaster management teams during disasters.
