The growing interest of customers towards online shopping have given a good impact to the e-commerce platform nowadays especially during this pandemic which have a strict limitation of movement among citizen in Malaysia. However, some issue regarding the courier services have arisen regarding the poor service quality that customers received recently and some issue related to warehouse operation arises in certain situation such as product delay, product defects, and short space for inventory placement which create lower productivity and service performance. In order to overcome this situation, this study identified the implementation of lean warehousing in improving service productivity performance in courier company. This research will be focusing on the courier services company that available in Malaysia Delivery Express X is selected as it is one of the courier services that frequently used by customers as a platform to delivers their parcels. This research been conducted using qualitative method which the data been collected by interviewing the respondent and the data gathered is analyzed using Arena Simulation Software. The finding shows what is the best alternative used to improve the service productivity performance of courier service. From this research, the courier service industry can make use of the finding for future purposes and future researcher can explore more about the lean warehousing in courier service industry. Its shows the reduction of time from the research is 8.2% improvement.
