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  5. Analyse the impact of physician technical skills on health services quality in Malaysia by using SPPSS
 
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Analyse the impact of physician technical skills on health services quality in Malaysia by using SPPSS

Journal
Journal of Physics: Conference Series
ISSN
17426588
Date Issued
2020-06-17
Author(s)
Fauziah Ismail
Universiti Malaysia Perlis
Junainor Hassan
Universiti Malaysia Perlis
Hassad Hassan
Universiti Malaysia Perlis
Mohd Kasturi Nor Abd Aziz
Universiti Malaysia Perlis
Syed Zulkarnain Syed Idrus
Universiti Malaysia Perlis
DOI
10.1088/1742-6596/1529/2/022089
Abstract
The objective of this study is to examine the relationship of the physician technical skills with patient's satisfaction. This study was conducted at the Penang mainland general hospital under the Ministry of Health Malaysia. Data was collected using questionnaires to n=115 outpatients who attended the hospital clinics except for psychiatric clinic. The finding in this study has proven that there was a strong relationship between technical skills by physicians and patient's satisfaction. Physician technical skills are seen as key determinants to improve health services quality in Malaysia.
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Analyse the impact of physician technical skills on health services quality in Malaysia by using SPPSS.pdf (57.42 KB)
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