The rise in global automotive utilization has increased the need for service garages. However, maintenance service providers face numerous problems at all phases of their operations. The challenges to the timely delivery of a serviced car are identified and analyzed in this study. This paper uses expert opinion, garage survey, and literature to identify issues for the prompt delivery of automotive service vehicles. The rough decision-making trial and evaluation laboratory (DEMATEL) approach establishes and assesses these barriers. This paper identifies a total of twenty-seven barriers to vehicle service through a literature review. The result indicates that misleading of the technician, lack of manpower, more demand work, lack of skilled technician, delivery time already postponed service vehicle are the most critical challenges in the timely delivery of serviced vehicles. The outcome of the work will help the stakeholders and decision-makers to make a customer-friendly service station. This study reveals the critical challenges to delivering the vehicle on time to the customer.
