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Zuraidah Mohd Zain
Preferred name
Zuraidah Mohd Zain
Official Name
Zuraidah, Mohd Zain
Alternative Name
Zain, Zuraidah Mohd
Zain, Z. M.
Zain, Z. Mohd
Main Affiliation
Scopus Author ID
6508360920
Researcher ID
EIJ-2019-2022
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PublicationQuality and Management Planning Tools(Penerbit Universiti Malaysia Perlis, 2008)There are numerous definition of quality. Even the most popular quality gurus have different definitions of quality. However the definitions have underlying common grounds that embody the discipline of Quality Studies. Over many years, quality practitioners gradually realized that a large number of quality- related problems can be solved using what is known as the “7 basic QC tools”. In addition, quite recently, the “7 basic QC tools” (or “7 management tools”) make their debut into the scene. These can be used in conjunction with the basic tools. Managers and engineers alike should capitalize on these tools when planning and implementing problem-solving as well as improvement projects. This book describes some quality definitions and discusses the use of both basic and new quality tools in a simple manner. It provides an uncomplicated overview for students who are starting their way in exploring quality.
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