Norshahrizan Nordin
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Preferred name
Norshahrizan Nordin
Official Name
Norshahrizan, Nordin
Alternative Name
Noordin, Norshahrizan
Nordin, N.
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Scopus Author ID
57147124600
Researcher ID
J-3467-2014

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Publication

An internal and external factors affecting customer loyalty: a case study of fast food industry in Kulim, Kedah

2023 , Nur Syuhadah Kamaruddin , Norshahrizan Nordin , Suraiya Ibrahim , S. M. S. Izwaan , Marniati Marniati

Malaysia is one of the countries which show the largest household budget spending in food. Fast food industries which operating in Malaysia, having a rapidly expanding and balanced growth for the past few years. It is very convenience to the busy lifestyles. McDonald is the highest leading fast food brand among the food and beverages. It is the most successful fast food chain in the world. McDonald's was originated in California, USA in 1954. It has been the most recognized brand in the world. McDonald's has successfully established more than 30,000 franchising in 119 countries. McDonald's also enhancing its brand image through the social activities and sponsorship of special events sports such as sponsorship for the Champions League Football. Based on the results, the highest mean is Satisfaction which has 3.6614 mean and 0.53362 for standard deviation. The lowest mean is Customer Loyalty whereby the mean is 3.1980 and for the standard deviation is 0.78547. It tells that each business should show the primary focus to the customers because they are the source of income for a company. Furthermore, the fast food business is necessary to create customer loyalty for long term endurance in the market. This research includes the factors that affect the customer loyalty towards the McDonald's. The respondents are among 100 customers' who dine in Kulim McDonald's. This study is aimed to examine the internal and external factors affect customer loyalty. This can craft loyalty customers to their business. Customer's loyalty is an important element for a company or business to generate profit and maintain sustainability in the market. Loyal customers are the customer who purchase the company's products and services and maintains the positive assertiveness towards the service provider. Loyalty is also considered as long term pledge which involves the repeated benefaction and favorable point of view.

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Understanding green technology from Malaysian online news

2020 , Harshita Aini Haroon , Norshahrizan Nordin , Mohd. Mustafa Al Bakri Abdullah , Marniati Marniati

Malaysia's commitment to a green Malaysia is unquestionable, particularly with the inception of the National Green Technology Policy a decade ago. One of the key objectives of the policy is raising the awareness of, and educating the general public on green technology since their understanding of it will influence how they receive relevant initiatives. This study, therefore, explores how green technology is portrayed in online news as it is a source of information on the subject. We asked what messages are projected, and particularly if the idea of collaborative efforts required for the success of green technology initiatives is reflected in the news. A scrutiny of 35 news pieces yielded from an internet search suggests that there is low public interest on green technology. The message conveyed to the public is that green technology is commonly the "job"of the government, with very little relevance to the individual. While notions of collaboration between key players are relayed through the news, the scarcity of reporting on the role of academia is of concern.

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A study on employees resistance to change in managing organization: a case study of public and private sector in Perlis

2023 , Nur Syuhadah Kamaruddin , Norshahrizan Nordin , Suraiya Ibrahim , S. M. S. Izwaan , M. Marniati

This research study is implemented to identify the problems faced by employees that bring of resistance to change in private and public organizations. The objection made by employees is the main obstacles for organization to improve their performance and achieve the goals of company. This study involves number of factors that have been chosen from the previous studies as the components of resistance to change among employees. This study will touch on some factors that contributing to this problem such as employee behaviour, organization culture and employee perception. The research method used in this study is the quantitative research design by using questionnaire that will be distributed to 100 of respondent from the public and private sector in the state of Perlis. The analysis that conducted in this study includes correlation analysis, regression analysis and cross tabulation analysis to investigate the relationship between the selected variables to achieve the research objectives. From the study, the result showed the variables involved such as employees behaviour and organization culture are not having a strong influence to the causes of resistance to change but the employees perception has a strong influence to the causes of employee's resistance to change that would be run by the organization. This study is important and helpful to provide a guideline for the local organization to plan the change management in nowadays and for the future organization.

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