Norshahrizan Nordin
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Preferred name
Norshahrizan Nordin
Official Name
Norshahrizan, Nordin
Alternative Name
Noordin, Norshahrizan
Nordin, N.
Main Affiliation
Scopus Author ID
57147124600
Researcher ID
J-3467-2014

Research Output

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Understanding variation of social accounting and accountability: A comparative case within social enterprise

2023-04-24 , Ibrahim S. , Nur Syuhadah Kamaruddin , Norshahrizan Nordin , Samah I.H.B.A. , Rashid I.M.A.

Social enterprises are a burgeoning sector which can make a contribution to the country's socio economic well-being. Numerous social organisations actively promote social values in society and address social accounting issues. Despite having a substantial impact on society, their path to measure and expand their implications is highly problematic and setbacks. This study explores how the implementation of accounting value and implementation of social accounting, particularly in reporting practices within the social enterprise. Within qualitative case study comparatively, we investigated through interviews and triangulated with documentation issues related to expectations and integration of social accounting. Three social enterprises were chosen as a case organisation and analysed using thematic analysis. The findings of our study suggested that the social enterprise tends to implement social accounting in practice. Interestingly accounting value includes reliability, comparability and transparency were less implemented in their daily activities. Also, they lacked accounting experience and practitioner within their sector. The main contribution of this study is to suggest an improvement of the governance role of social accounting as the growth of the sectors become prominent.

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Assessment of functional and dysfunctional on implant stability measurement for quality of life

2017 , Norshahrizan Nordin , Razli Che Razak , Mohd. Mustafa Al Bakri Abdullah , Muhammad Safizal Abdullah , Fauziah Che Mat , Abdul Hamid Adom

This study was conducted to investigate the effect of an implant wearer comprising among orthopedic patients as well as the use of implant dentistry in Northern Malaysia. A total of 100 questionnaires were distributed and 70 questionnaires can be used to record, analyze and test hypotheses. Data for all variables were collected through a questionnaire administered alone and analyzed by using SmartPLS V3. A total of four (4) hypotheses have been formulated and the results show that the hypothesis is supported. The results show that: (1) limit the functionality and quality of life was significantly (0.904) in connection with the implant wearer, (2) physical pain was significantly (0.845) relating to the quality of life, (3) physical discomfort was significantly (0.792) in connection with quality of life, and also (4) social discomfort is significant as well (0.809). This finding suggests that there are positive effects on the implant wearer who through life routine. The results of the study may also serve as a basis for reliable decisions related to quality of life and for the implementation of awareness campaign that increase how the need for humanity in the field of quality involvement.

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Assessment of functional and dysfunctional on implant stability measurement for quality of life

2017-02-01 , Norshahrizan Nordin , Mohd. Mustafa Al Bakri Abdullah , Fauziah Che Mat , Muhammad Abdullah. , Razli Che Razak , Abdul Hamid Adom

This study was conducted to investigate the effect of an implant wearer comprising among orthopedic patients as well as the use of implant dentistry in Northern Malaysia. A total of 100 questionnaires were distributed and 70 questionnaires can be used to record, analyze and test hypotheses. Data for all variables were collected through a questionnaire administered alone and analyzed by using SmartPLS V3. A total of four (4) hypotheses have been formulated and the results show that the hypothesis is supported. The results show that: (1) limit the functionality and quality of life was significantly (0.904) in connection with the implant wearer, (2) physical pain was significantly (0.845) relating to the quality of life, (3) physical discomfort was significantly (0.792) in connection with quality of life, and also (4) social discomfort is significant as well (0.809). This finding suggests that there are positive effects on the implant wearer who through life routine. The results of the study may also serve as a basis for reliable decisions related to quality of life and for the implementation of awareness campaign that increase how the need for humanity in the field of quality involvement.

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Non-linear Berger’s coefficient prioritization for quality of sustainability in healthcare services

2018-12 , Cheng Ching Yong , Norshahrizan Nordin

The study is conducted in order to determine the determinant factors towards the quality for sustainability in healthcare services. The sampling location was the Perlis and Kedah state and 103 target sampleswere selected to involvein this study.Quality Function Deployment (QFD) was one of the quality improvement methodsfor high quality services. However, there is a limitation for QFD to identify the patient’s needs. The Kano Model provides a way to better understand of patients’ needs through the Kano Quality Attribute categories. Thus, the integration approach of Kano Model and QFD is proposed in this study. The patients’ requirement regarding the determinant factors was first obtained through the Kano analysis. Next, the quantitative results from the Kano Model Berger’s coefficient weretranslatedinto the QFD. In the QFD, the technical attributes were developed to identify the correlation between the patients’voices and technical attributes. Finally, both the patients and technical prioritized elements are rank based on their importance by satisfaction index (SS) and dissatisfaction index (DS). The findings from the study able to benefits the healthcare decision maker to design and improve the medical service quality to enhance quality for sustainability in the healthcare services based on the patients and technical prioritized

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SURVIVE AND THRIVE: DRIVING FACTORS FOR SMES PERFORMANCE IN MALAYSIA

2023-01-01 , Kassab E.A. , Norshahrizan Nordin , Mohammad Harith Amlus , R Badlishah Ahmad

Purpose: The purpose of this paper is to empirically test the relationships between entrepreneurial orientation (EO), total quality management (TQM), and small and medium-sized enterprises (SMEs) performance. It specifically examines whether innovation practices (IPs) mediate the EO, TQM, and SME performance relationships. Design/methodology/approach: A self-administered questionnaire was utilised to collect data from owners/managers of SMEs in Malaysia. The validity and reliability of the instrument were evaluated. Structural equation model utilised to analyse the relationships using PLS 3.3.9. Findings: Statistical outcomes displaying a significant direct effect of EO and IPs on SMEs’ performance, while TQM displayed an insignificant effect on SMEs’ performance. For mediation effect analysis, the indirect effect of EO and TQM on SMEs’ performance through IPs was significant. Research limitations/implications: A sample of manufacturing SMEs was investigated using a quantitative cross-sectional research design. Future research could use qualitative techniques or a longitudinal research design for further information analysis. Practical implications: The research findings provide insights into the owners/managers of SMEs in today’s dynamic manufacturing environment, with a focus on EO and TQM as driving factors to enhance their performance. Originality/value: The research extends the literature on EO and TQM with a comprehensive understanding from the standpoint of Malaysian SMEs.

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Towards sustainable healthcare in Malaysia: unveiling essential determinants

2024 , Wan Zulia Zafini Wan Zulkifli , Norshahrizan Nordin , Ehab Aktham Kassab

The need for a sustainable healthcare system in Malaysia has become more pressing due to the growing demand for healthcare services and changing societal requirements. This urgency is driven by the goals set under Sustainable Development Goal 3 (SDG3), to be achieved by 2030. Malaysia faces significant challenges in its healthcare sector, closely linked to this global issue. The sustainability of healthcare services is intricately tied to the relationship of social support, cultural factors, and economic changes. Therefore, constructing resilient healthcare systems capable of withstanding unforeseen challenges, such as pandemics, necessitates a comprehensive approach that takes into account these multifaceted factors. This paper aims to introduce a conceptual framework centered around social support, cultural factors, and economic changes in the context of healthcare sustainability in Malaysia. This framework emphasizes the importance of robust social support systems, cultural competence, and economic adaptability in ensuring healthcare service sustainability. This study sheds light on the pivotal determinants of healthcare service sustainability, aligning with the objectives of SDG3. It highlights the urgent need for policy reforms, cross-sector collaboration, and economic alignment to effectively address these multifaceted challenges and ensure the achievement of healthy lives and well-being for all.

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Healthcare technology management implications using artificial intelligence for healthcare industry

2024 , Ezekiel Anthony , Norshahrizan Nordin , Wei Chern Ang

This research is designed to investigate the usage of Artificial Intelligence (AI) in Healthcare Technology Management and to present its impacts on Employee Engagement among healthcare workers. The fast growth of data in healthcare has created an ideal environment for the development of Artificial Intelligence (AI). Healthcare workers have experienced a paradigm shift brought on by Artificial Intelligence, which promises to increase the quality of services provided. This research ID of: RSCH ID-22-05617-MT2 under National Medical Research Registration under protocol: Protocol UniMAP TIOHTMUAIFEE

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Assessment of functional and dysfunctional on implant stability measurement for quality of life

2017 , Norshahrizan Nordin , Mohd. Mustafa Al Bakri Abdullah , Fauziah Che Mat , Muhammad Safizal Abdullah , Razli Che Razak , Abdul Hamid Adom

This study was conducted to investigate the effect of an implant wearer comprising among orthopedic patients as well as the use of implant dentistry in Northern Malaysia. A total of 100 questionnaires were distributed and 70 questionnaires can be used to record, analyze, and test hypotheses. Data for all variables were collected through a questionnaire administered alone and analyzed by using SmartPLS V3. A total of four (4) hypotheses have been formulated and the results show that the hypothesis is supported. The results show that: (1) limit the functionality and quality of life was significantly (0.904) in connection with the implant wearer, (2) physical pain was significantly (0.845) relating to the quality of life, (3) physical discomfort was significantly (0.792) in connection with quality of life, and also (4) social discomfort is significant as well (0.809). This finding suggests that there are positive effects on the implant wearer who through life routine. The results of the study may also serve as a basis for reliable decisions related to quality of life and for the implementation of awareness campaigns that increase how the need for humanity in the field of quality involvement.

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Publication

A classifying and ranking selection of healthcare tourism services

2020-12 , Nur Syahirah Mohd Asri , Norshahrizan Nordin

The study is conducted to classify and rankingselection ofhealthcare tourism servicesusing the integration of the Kano model and the Fuzzy Analytic Hierarchy Process (FAHP). The selection of healthcare tourism servicesis the determinant factor towards patients’ satisfaction. FAHP isone of the quality improvement methods toimprovehealth tourism. However, FAHP cannot identify the patients’ satisfaction. The Kano Model provides a way to better understandingof patients’ satisfaction through the Kano Quality Attribute categories. Thus, the integration between the Kano Model and FAHP is proposed in this study. The study firstidentifiesthe determinant factors towards patients’ satisfaction requirements in healthcare tourism services. Next, the study measured patients’ satisfaction using Kano and classified them into five groups: must-be,attractive,one-Dimensional,indifferent,andreverse. Finally, the study ranked the determinant factors towards patients’ satisfaction requirements by usingFAHPto prioritize the most important patients’ satisfaction requirements. The findings will help the healthcare decision-maker to design and improve health tourism to enhance patients’ satisfaction in healthcare tourism services based on the most important patients’ satisfaction requirement.

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A conceptual kano and quality function deployment (Qfd) framework for healthcare service

2011-02 , Norshahrizan Nordin , Razli Che Razak

Healthcare organization is struggling to provide customer driven quality service. The key success of healthcare service is the ability to develop a comprehensive healthcare service and deliver the best service direct to customer as required. Coherently, the measure of customer feedback should definitely show good perception of service fulfillment and satisfaction. As part of quality improvement process, an outstanding healthcare organization should practice an effective complaint management system (CMS) as the main voice of customer (VOC) source, which directly mirror the quality of healthcare service. The CMS will act as an essential decision support tool by providing seamless handling of complaints, introduces systematic improvement process, thus enabling hospitals to turn weakness into opportunities. However, Malaysian top public healthcare organizations are implicitly not really put much efforts to have a kind of proper CMS to treat complaints as critical and need immediate resolution. In other words, the VOC might not be heard in right way and account as the customer demand, expect and desire. This scenario may be the evident and reason why the present states of public Malaysian healthcare service providers are still unable to fully incorporate the customer requirement or complaint in to their strategic agendas, which account all the customer needs and expectations. This paper presents the current scenario of local public health care service with special focus to their implementation of CMS or similar system, in conjunction with healthcare constraints and VOC. Based on recent healthcare literature, an inclusive comparison is made and discussed to justify the gap of improvement in healthcare service. From findings, it is identified that complaint management practice is lacking of systematic procedure to prioritize complaints by customers. To be competitive, an alternative customer prioritizing approach mainly incorporates the Quality Function Deployment (QFD) and Kana's Model is proposed conceptually. The new mechanism concept is hope to effectively address a complaint which not only satisfies the customer but also an opportunity to create positive experience with customers, building a healthier foundation, stronger brand value and avoiding legal penalties. It also provides fair balance information for decision making while facing constraints such as operational, legal, human resource and market pressures.

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