Conceptualization of co-worker support: A qualitative study among human resource practitioners
2023-04-24,
Khairun Nisa Khairuddin,
Ummi Naiemah Saraih,
Mohd Fitri M.,
Noorazeela Zainol Abidin
Along with rapid industrial and societal transformations, Human Resource (HR) profession is one of the professions that play a pivotal role in the organizations to keep abreast with the changes. Transformations will be accompanied by the changes in values, thus requiring HR practitioners to make constant revisions in the employment law and practices. In this challenging environment, employees are expected to assume greater responsibilities in or to adapt to the changing environment successfully. Such a challenging environment can be strenuous to employees. In order to cope in such an environment, employees often seek support from their social relationships at work. Therefore, this study attempts to explore the concept of co-worker support among HR practitioners. Based on the findings, six themes of co-worker support were identified. A clearer conceptualization of co-worker support established contributed to the body of knowledge. Practically, the conceptualization of co-worker support can be used to assess support-related issues pertaining to social relationships at work, which can help organizations undertake appropriate actions to strengthen employee relations and create a harmonious working environment.