Themain goal of this study is to discover themost important factors in the building maintenance management operation processes in office high rise buildings in Malaysia. Four factors are identified in building maintenance management operation processes: building maintenance policy and strategy, strategic management, facility management and performance management. It is thekey to ensuregood benefit on building owner, tenants, customers, users andmaintenance professionals (engineers, managers and technicians). However, the building maintenance operation processes are not practiced in a proper manner in most of the buildings would have impacts on the building planning and building performance due to the gaps between strategic level and operational level.
