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  5. The impact of the Balanced Scorecard (BSC) non-financial perspectives on the financial performance of private universities
 
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The impact of the Balanced Scorecard (BSC) non-financial perspectives on the financial performance of private universities

Journal
Information Sciences Letters
ISSN
2090-9551
2090-956X
Date Issued
2023
Author(s)
Fahmi Fadhl Al-Hosaini
University of Science and Technology
Basel Jamal Abdel Rahman Ali
Al Qasimia University
Abdullah Mahfoudh Salem Baadhem
Universiti Malaysia Perlis
Omar A.A. Jawabreh
The University of Jordan
Anas Ahmad Bani Atta
Middle East University Jordan
Anis Ali
Prince Sattam Bin Abdulaziz University
DOI
10.18576/isl/120901
Handle (URI)
https://www.naturalspublishing.com/
https://hdl.handle.net/20.500.14170/14609
Abstract
There are numerous attributed performance measures and investments to Balanced Scorecard (BSC) but empirical research and literature still lacks sufficient evidence of the effectiveness and improvement of organizational financial performance with respect to its multiple perspectives. BSC model perspectives are four in number, namely learning and growth, internal process, customers and financial perspective. In this paper, the impact of non-financial BSC perspectives on the financial performance of Private Universities (PUs) in Yemen is empirically examined. The study used Partial Least Square-Structural Equation Modeling (PLS-SEM) on data culled from 136 faculties, to determine the impact of three non-financial BSC perspectives on the financial performance of the institutions. The results showed that there were statistically significant positive correlations between Customer Perspective, Internal Process, and Learning and Growth, and Financial Performance. There was a positive correlation between an increase of 0.221 in Customer Perspective and a 2.341 rise in financial efficiency. In similar vein, a 3.827 improvement in Financial Performance was the consequence of a 0.346 improvement in Internal Process, while a 2.028 improvement in Financial Performance was the outcome of a 0.198 improvement in Learning and Growth.
Subjects
  • and Structural Equati...

  • Balanced scorecard

  • financial performance...

  • higher education inst...

  • non-financial BSC per...

  • private universities

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